Client Growth & Operations Associate

FNB South Africa; Vereeniging; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services organization located in Gauteng, Vereeniging is looking for an Associate to manage resources and generate growth by enhancing customer experiences. The ideal candidate will have a relevant qualification and 4-5 years in client relationship management. Key responsibilities include driving process improvements, compliance, and fostering collaboration across teams. This position supports the development of budgets aligned with operational delivery plans.

Qualifications

• A relevant completed (NQF 6) qualification, preferably in Banking.
• 4-5 years of experience in Client Relationship Management.

Responsibilities

• Manage resources and generate growth through excellent customer experience.
• Prevent wastage and identify process improvements.
• Manage people and create an environment that encourages employee growth.
• Provide subject matter expertise and ensure compliance.
• Identify opportunities to expand the customer base.
• Build working relationships across teams.
• Focus on improving service delivery processes.
• Contribute to budget development and monitor effectiveness.

Skills

Client Relationship Management

Process Improvement

Team Leadership

Budget Management

Education

Relevant Qualification (NQF 6)

Job description

A financial services organization located in Gauteng, Vereeniging is looking for an Associate to manage resources and generate growth by enhancing customer experiences. The ideal candidate will have a relevant qualification and 4-5 years in client relationship management. Key responsibilities include driving process improvements, compliance, and fostering collaboration across teams. This position supports the development of budgets aligned with operational delivery plans.