Client-Focused Service Delivery Lead

Apex Group; Cape Town; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A global financial solutions provider is seeking a Service Delivery Manager in Cape Town. The role involves managing client interactions, providing technical support, and ensuring service delivery exceeds expectations. Candidates should have at least 4 years of experience in the sector and strong communication skills. This position requires knowledge of fund administration processes and the ability to manage client relationships effectively. Join a team that's passionate about innovation and client success.

Qualifications

• Minimum of 4 years work experience in service delivery management.
• Knowledge of LISP and CIS legislative environments.
• Strong technical knowledge of fund administration functions.

Responsibilities

• Manage client requests related to service delivery.
• Provide first line support on operational matters.
• Investigate and resolve client queries efficiently.

Skills

Excellent communication skills

Client service skills

Strong business acumen

Analytical approach

Ability to work under pressure

Education

Relevant tertiary qualification

Tools

Oracle Flexcube

TCube administration system

Job description

A global financial solutions provider is seeking a Service Delivery Manager in Cape Town. The role involves managing client interactions, providing technical support, and ensuring service delivery exceeds expectations. Candidates should have at least 4 years of experience in the sector and strong communication skills. This position requires knowledge of fund administration processes and the ability to manage client relationships effectively. Join a team that's passionate about innovation and client success.