Client Experience & Support Specialist

Go Skills Cafe; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading digital marketing agency in Cape Town is hiring a Customer Service Representative. This full-time position requires a passionate individual to provide exceptional service to clients and maintain their satisfaction. With responsibilities including responding to inquiries and resolving complaints, candidates should possess strong communication skills and a high school diploma. Competitive salary and opportunities for growth are offered.

Benefits

Competitive salary and benefits

Opportunities for growth and development

Qualifications

• Previous experience in customer service or a related field is preferred.
• Ability to remain calm and professional in stressful situations.
• Knowledge of digital marketing and social media is a plus.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Handle and resolve customer complaints professionally.
• Maintaining strong relationships with clients.

Skills

Strong communication and interpersonal skills

Problem-solving abilities

Proficient in Microsoft Office

Education

High school diploma or equivalent

Job description

A leading digital marketing agency in Cape Town is hiring a Customer Service Representative. This full-time position requires a passionate individual to provide exceptional service to clients and maintain their satisfaction. With responsibilities including responding to inquiries and resolving complaints, candidates should possess strong communication skills and a high school diploma. Competitive salary and opportunities for growth are offered.