Client Experience Executive

Redial BPO; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic customer experience company in Johannesburg is seeking a Client Experience Executive to lead client engagement and drive growth strategies. The role requires strong leadership, exceptional English proficiency, and a minimum of 3 years in a managerial position, alongside expertise in customer services. This is a full-time, office-based position offering a chance to make a significant impact on client satisfaction and influence business success.

Qualifications

• C1/C2 level English proficiency is essential.
• Minimum 3 years in leadership and 1 year in people management required.
• At least 1.5 years in customer care/services.

Responsibilities

• Develop and implement client retention and growth strategies.
• Act as the main liaison between clients and internal teams.
• Design and present proposals to clients.
• Monitor processes and ensure compliance with agreements.
• Analyze market trends for opportunities.

Skills

English proficiency

Leadership skills

Customer care/services expertise

Technical knowledge of the industry

Intermediate computer skills

Education

Project Management certification

Job description

Client Experience Executive – Johannesburg, South Africa

Company: Redial BPO Location: Johannesburg, South Africa Job Type: Full-Time | Managerial

About the Role:

We are seeking a dynamic Client Experience Executive to join our Customer Experience team. This role serves as the primary point of contact for our clients, ensuring exceptional service delivery, fostering strong business relationships, and driving account growth strategies.

Key Responsibilities:

• Develop and implement retention and growth strategies for client portfolios.
• Act as the main liaison between clients and internal teams, ensuring smooth communication and execution of agreements.
• Design and present value-driven proposals to clients.
• Monitor operational processes and ensure compliance with commercial agreements.
• Analyze market trends and identify opportunities for improvement.

Requirements:

• English proficiency: C1/C2 level (Essential)
• Minimum 3 years in a leadership role and 1 year in people management
• At least 1.5 years in customer care/services
• Strong technical knowledge of the industry and market
• Intermediate computer skills
• Project Management certification and basic finance knowledge (Desirable)
• Availability for flexible hours, weekend work, and occasional travel

Working Conditions:

• Office-based role in a relaxed organizational environment
• Monday to Friday, 1:00 PM – 7:00 AM (SAST), with weekend coverage as needed

Why Join Us?

At Redial BPO, we value innovation, collaboration, and growth. You’ll have the opportunity to work with a passionate team and make a significant impact on client satisfaction and business success.

Apply Today!

If you’re ready to take on a leadership role that combines strategy, client engagement, and operational excellence, we’d love to hear from you.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law. REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.