Client Advisor

findojobs-za; Upington; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent banking institution seeks a dedicated Client Services Consultant to educate clients on self-service digital solutions while addressing their sales and service needs. Ideal candidates will have 2-3 years of relevant experience in retail banking, possess a Grade 12 certificate, and showcase strong product sales skills. This role focuses on enhancing client relationships and achieving business goals to enhance market share.

Qualifications

• 2-3 years in Retail/Banking Client Service Sales Relationship experience.
• Experience in a Customer Service/Client facing role.

Responsibilities

• Respond to client needs offering the right service and solution.
• Build client trust utilizing expertise for good.
• Educate clients on account management and services.

Skills

Product sales skills

Sales Strategies

Customer relationship management

Customer service principles

Nedbank policies and procedures

Product Knowledge

Education

Matric / Grade 12 / National Senior Certificate

Business Relevant Certificate or Diploma or Institute of Banking

Job description

Job Purpose

Educate clients on the functionality of self‑service digital solutions whilst solving for their sales and service needs in order to meet business goals and growing market share.

Job Responsibilities

• Respond to client needs by offering the right service and solution.
• Build client trust by applying your expertise and experience to do good for your client.
• Educate clients and potential clients on how to subscribe and service their account.
• Treat clients with respect, build trust, show care and humility in all client interactions.
• Help clients achieve their goals and grow financially.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Entrench clients and deliver value through cross selling.
• Facilitate the sales process by informing clients of the product features and benefits.
• Document client needs analysis and provide corresponding product solutions.
• Obtain referrals from existing clients as well as leads from other business units.
• Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their application queries and requests.
• Educate clients on the use of secure, alternative, cost‑effective, time‑saving and convenient self‑service channels.
• Collaborate with internal stakeholders to provide complete financial solutions for clients.
• Ensure great client experiences by making the client feel welcome, listened to and owning and solving their financial problems.
• Ensure clients are onboarded in line with Nedbank's product strategy, policy and procedure.
• Act with a client‑first mindset in all client engagements.

Nedbank Goals

• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Increase market share of primary clients by entrenching clients through core needs discussions, salary and debit‑order switching as well as enrolling clients on the various digital platforms.
• Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
• Ensure all sales activities are completed to plan, progress reviewed and corrective action taken.
• Support the achievement of the sales and service strategy objectives and values.
• Enable Nedbank's strategy of being financial experts who do good.
• Convert leads into sustainable business for Nedbank in a responsible manner.

Risk and Compliance

• Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
• Report suspicious transactions to the relevant department.
• Keep abreast of legislation and other industry changes that impact on role by reading the relevant newsletters, communications and training material.
• Manage risk by meeting technical company standards, practices and resource management (e.g. ultraviolet lights to identify false identity documents).
• Be a responsible employee by being compliant with Nedbank policies, controls, regulations and banking legislation.

Minimum Experience Level

2‑3 years Retail/Banking Client Service Sales Relationship experience. 2‑3 years in a Customer Service/Client facing role.

Requirements

• Matric / Grade 12 / National Senior Certificate
• Business Relevant Certificate or Diploma or Institute of Banking would be an advantage
• FAIS Credits

Technical / Professional Knowledge

• Product sales skills
• Sales Strategies
• Product Knowledge
• Customer service principles
• Nedbank policies and procedures
• Customer relationship management

Behavioural Competencies

• Building Customer Loyalty
• Building Trusting Relationships
• Sales Persuasion
• Technology Savvy
• Planning and Organising
• Adaptability
• Applied Learning

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage