Claims Manager

Job Details; Newcastle; Hybrid; ZAR 879 000; Full time

Job summary

A leading insurance provider is looking for a Claims Manager in Newcastle. This full-time position involves managing customer claims, supporting clients during tough times, and requires strong compassion and resilience. Candidates should have a growth mindset and a background in customer service or insurance. The role features hybrid work with structured training and a supportive team environment, offering a competitive salary of $79,500. Apply today if you find meaning in helping others.

Benefits

Structured training program

Supportive work environment

Provided equipment

Qualifications

• Ability to manage emotional resilience and stay grounded.
• Experience in customer service, claims, or insurance environments is appreciated.

Responsibilities

• Listen to customers who are often overwhelmed or vulnerable.
• Guide customers through what’s covered in their policy.
• Make fair and transparent decisions.
• Manage a portfolio of claims from start to finish.
• Solve problems critically and creatively.
• Document interactions accurately.
• Support teammates during challenging calls.

Skills

Compassion

Resilience

Confidence

Detail-Focused

Empathy

Growth Mindset

Job description

Claims Manager

Job No: 677795

Newcastle

Max Term Full Time

Call Centre Insurance

Pay Band 2

Key Role Information

• Location: Newcastle (Hybrid)
• Contract Type: 6-month contract
• Start Dates: Monday 15th December 2025 or 5th January 2026
• Hours: Full-time Monday-Friday on a rotating roster (8:00am‑6:00pm)
• Salary: $79,500 (inclusive of 12% super)
• Training: 5‑week structured training program
• Hybrid Working: Week 1 fully onsite; thereafter 3 days WFH

What Its Really Like to Be a Claims Manager at Suncorp

As a Claims Manager people think I just manage claims. But what I really do is help people on some of the worst days of their lives and we’re looking for others who are just as passionate about making a difference.

When storms hit or fires break out our phones ring. I could be speaking to someone whose home is underwater, whose roof has collapsed or who has just lost everything. It’s not easy but it’s real human work that matters – because customer obsession is at the heart of everything we do.

I joined Suncorp because I wanted to make a difference. What I found was a role where I’m challenged every day, backed by a team that truly gets it and supported by leaders who check in especially after the tough calls.

What I Do as a Claims Manager:

• Listen really listen: I speak with customers who are often overwhelmed or vulnerable. I give them the space to be truly heard because customer obsession starts with understanding.
• Be a calm steady guide: I walk them through what’s covered in their policy, what will happen next and make the complex feel simple.
• Balance heart with policy: I make fair, transparent decisions that respect both the customer’s situation and our guidelines.
• Keep things moving: I manage my own portfolio of claims end‑to‑end, making timely decisions and keeping things moving especially during busy times.
• Solve problems: Every customer’s situation is different. I think critically and creatively to find the best way forward, especially when things don’t go to plan.
• Stay on top of the detail: I document everything accurately – it’s how we stay accountable and ensure customers feel confident in the process.
• Lean on your team: Some calls are challenging but I’m part of a supportive group who debrief together, check in and keep things human.

What Youll Bring:

This isn’t a script‑reading call centre job. It’s fast‑paced, emotionally complex and deeply human.

Youll do well here if you bring:

• Compassion: A calm, compassionate voice that brings reassurance even in tough conversations.
• Resilience: Emotional resilience with the ability to manage your wellbeing and stay grounded.
• Confidence: Confidence to make clear, fair decisions and communicate them with clarity.
• Detail‑Focused: Sharp attention to detail paired with the skill to balance multiple priorities.
• Empathy: Genuine empathy and care for customers navigating challenging times.
• Growth Mindset: Experience in customer service, claims, insurance or fast‑paced environments is valued, but what matters most is a growth mindset and passion to make a real difference.
• Work From Home Setup: Reliable internet & ergonomic desk and chair. Laptop & headset will be provided.

Whats in it for you:

• Hours: Full‑time Monday to Friday (rotating roster between 8am‑6pm)
• Location: First week onsite then three days per week in office, reducing to two days per week post‑training.
• Salary: $79,500 inclusive of 12% super.
• Training: Five weeks of structured, supportive training – setting you up to succeed and grow from day one.
• Equipment: Laptop & headset will be provided.
• Support: Leaders who genuinely care, real‑time coaching to help you shine, access to Employee Assistance Programs and a kind, capable team that has your back.

Why I Stay:

This job isn’t for everyone. You need thick skin and a big heart. You’ll have days where the calls are tough and you feel stretched. But if you’re someone who finds purpose in helping people when it really counts, you’ll find this role incredibly fulfilling.

Were hiring now. If this speaks to you apply today.

And if you’re unsure, apply anyway – we’d love to speak with you. Some of the best Claims Managers here had no idea they’d be good at this until they gave it a go.

For more information please contact our delivery partners.

At Suncorp we are committed to building futures and protecting what matters. We value the unique experiences, insights and diverse workforce that benefits our people, our business and our customers. We’d love to see your application and speak with you even if you do not match the above mentioned.

Advertised: 26 Nov 2025 AUS Eastern Daylight Time
Applications close: 14 Dec 2025 AUS Eastern Daylight Time