CIT Controller

Architectural Services; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A security operations company in Durban is hiring for a position aimed at ensuring efficient fleet management and security oversight. Candidates should possess strong communication skills, experience in control room operations, and be PSIRA accredited if applicable. The role involves scheduling, monitoring CIT operations, and maintaining interactions with drivers and clients. Emphasis will be placed on reliability, attention to detail, and a willingness to work overtime. This is a great opportunity for individuals seeking to grow within the security industry.

Qualifications

• Clear criminal record is mandatory.
• Minimum 1 year control room experience or similar role.
• Willing to work overtime.

Responsibilities

• Prepare for fleet departures.
• Monitor CIT schedules.
• Track data from drivers every hour.
• Issue OTC Codes to drivers.
• Maintain contact with all drivers.
• Handle client schedules and documentation.
• Communicate with Branch Management.
• Monitor CCTV for safety.
• Ensure basic access control.
• Engage in basic client liaison.

Skills

Excellent verbal and written communication skills

Computer literate

Ability to work under pressure

Attention to detail

Customer service and relations

Education

PSIRA accreditation Grade C

Job description

FCS

Reporting to the Operations Manager

The above position is vacant at our Durban Branch. The overall purpose of this position is to ensure an efficient flow of schedules, issuing of confidential information and tracking of the fleet.

Minimum Requirements

• Clear criminal record
• PSIRA accredited with a minimum Grade C qualification is advantageous
• At least 1 years’ control room experience in the security industry or similar role
• Computer literate (compulsory)
• Excellent verbal and written communication skills
• Able to work under pressure
• Clear disciplinary record

Job Specification

• Prepare for fleet departures
• Monitoring of the CIT schedules
• Tracking control (taking data from drivers every hour)
• Issuing of OTC Codes to the drivers
• Maintaining contact with all drivers
• Ensure all clients schedules are collected for any given day
• Maintaining all documentation and administration duties
• Constant communication with Branch Management
• CCTV monitoring
• Ensure security and basic access control
• Basic client liaison

Other Personality Attributes And Core Competencies

• Must be honest and reliable
• Must have good verbal and language abilities
• Pay attention to detail
• Customer service and relations
• Must be self‑motivated
• Quality assurance
• Willing to work overtime

We reserve the right not to make an appointment to any advertised position.

Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.