Chinese Speaking Administrative Support

Black Pen Recruitment; Remote; ZAR 50 000 - 200 000; Part time

Job summary

A recruitment agency is seeking a Chinese Speaking Administrative Support professional to provide essential support to a global leader in travel services. Candidates must be fluent in Chinese and possess strong organizational skills. This role involves processing invoices and liaising with stakeholders in a fast-paced BPO/airline environment. The position is available as part-time or full-time with training in-office, while the work is fully remote.

Qualifications

• Fluency in Chinese is essential.
• Must be based in South Africa.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Capture daily lounge-related correspondence efficiently.
• Process invoice and documentation accurately.
• Collaborate with stakeholders for query resolution.

Skills

Fluency in Chinese

Strong organizational skills

Attention to detail

Excellent communication skills

Education

Matric qualification or higher

Tools

Access Dimensions

Freshdesk

Job description

Chinese Speaking Administrative Support (BPO/Airline/Simplified Chinese)

Cape Town, Western Cape, South Africa

Job Openings Chinese Speaking Administrative Support (BPO/Airline/Simplified Chinese)

About the job Chinese Speaking Administrative Support (BPO/Airline/Simplified Chinese)

Our client is a global leader dedicated to enhancing the travel experience, partnering with top payment networks, leading banks, airlines, and hotel groups worldwide. With a focus on delivering premier airport experiences, loyalty and customer engagement solutions, and insurance services, they reach over 400 million end consumers, transforming travel into a seamless and rewarding journey.

As the operator of the renowned airport experiences programme, Priority Pass, they offer access to an extensive network of over 1,600 lounges and travel experiences across 725+ airports in 145 countries, covering dining, retail, relaxation, and spa services, and helping travelers move with ease, comfort, and confidence.

Role Overview

Provide essential administrative support for the team using Access Dimensions software, specifically for Lounge and Non-Lounge activities. Ensure smooth processing of invoices, reconciliations, and settlements, maintaining effective communication with both internal and external stakeholders. A detail-oriented and proactive individual who can efficiently handle administrative duties in a fast-paced BPO/airline environment. The role demands effective invoice processing, strong reconciliation skills, and the ability to manage cash flow inputs accurately.

Job Type: Part-time or Full-time (salary to be determined)

Location: South Africa

Workplace: Fully Remote

Training and Onboarding: In Office

Requirements

• Fluency in Chinese is essential.
• Must have a Matric qualification or higher.
• Candidates must be based in South Africa.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently.
• Excellent communication and interpersonal skills for liaising with diverse stakeholders.
• Experience with Access Dimensions and Freshdesk (or similar tools) is advantageous.

Responsibilities

• Capture daily lounge-related correspondence (invoices, queries, etc.) received via Freshdesk in the Lounge Tracker.
• Process lounge invoices efficiently and within required deadlines.
• Validate lounge invoices against visit reports.
• Resolve queries with stakeholders amicably, ensuring a collaborative approach.
• Maintain organized documentation and filing of all records.
• Assist with timely reconciliation of lounge accounts to ensure accuracy and alignment.
• Aid in the preparation of payment files, ensuring that payment merges are accurate.
• Ensure suppliers receive remittance advice for each respective payment made.

Cashflow

Contribute to cash flow management by updating the Lounge Tracker and processing invoices promptly.

Provide necessary inputs and comments on ageing invoices.

Accruals

Offer insights and comments on unprocessed invoices as part of the accruals process.

Stakeholder Management

Collaborate with both internal and external stakeholders to resolve queries, maintaining a professional and cooperative relationship.