Checkout Experience Lead

Massmart; Boksburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading retail group is seeking a Checkout Team Lead responsible for coordinating front-end associates to ensure efficient and friendly customer checkouts. This role requires strong cash handling knowledge, ability to develop associates, and maintenance of operational excellence. Ideal candidates should have experience in retail management, proficiency in customer service, and the ability to support compliance protocols. Join a workplace that values integrity and fosters a culture of belonging.

Qualifications

• 1-2 years of Supervisory/Management in retail leading a team.
• 2+ years of front-end experience, including cashier or customer service.
• Knowledge of cash register systems and compliance procedures.

Responsibilities

• Lead and coordinate associates for customer checkouts.
• Ensure compliance with cash handling protocols.
• Support associate development and maintain a clean environment.

Skills

Cash Handling & Compliance

Customer Service & Issue Resolution

Team Supervision & Scheduling

Coaching & Feedback

Communication & Problem Solving

Education

Matric

Job description

A leading retail group is seeking a Checkout Team Lead responsible for coordinating front-end associates to ensure efficient and friendly customer checkouts. This role requires strong cash handling knowledge, ability to develop associates, and maintenance of operational excellence. Ideal candidates should have experience in retail management, proficiency in customer service, and the ability to support compliance protocols. Join a workplace that values integrity and fosters a culture of belonging.