Chat & Email Support Specialist — UK

Unlimited Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A customer service company in Durban is looking for a Chat Correspondence Specialist to deliver exceptional service through live chat, email, and messaging platforms. The role requires strong written communication skills and the ability to handle multiple conversations at once. Candidates should have at least a Matric qualification and a minimum of one year’s experience in a customer service or call center role. Ideal for individuals who thrive under pressure and possess a customer-centric mindset, this position offers a chance to be part of a dynamic team.

Qualifications

• 1 year’s Customer Service or Call Centre Experience in a digital support role.
• International Campaign experience is advantageous.
• Reliable transport for late shifts.

Responsibilities

• Provide customer support via live chat, email, and non-voice channels.
• Handle customer enquiries and service requests according to UK standards.
• Maintain a high standard in written communication.
• Resolve issues efficiently on first contact.
• Document all customer interactions and outcomes.

Skills

Excellent written English communication skills

Strong customer-centric mindset

Ability to manage multiple chats simultaneously

High attention to detail

Time management skills

Tech-savvy

Education

Matric or Equivalent qualification

Job description

A customer service company in Durban is looking for a Chat Correspondence Specialist to deliver exceptional service through live chat, email, and messaging platforms. The role requires strong written communication skills and the ability to handle multiple conversations at once. Candidates should have at least a Matric qualification and a minimum of one year’s experience in a customer service or call center role. Ideal for individuals who thrive under pressure and possess a customer-centric mindset, this position offers a chance to be part of a dynamic team.