Centre Manager

Talentedrecruitment; Durban; On-site; ZAR 500 000 - 600 000; Full time

Job summary

A retail management company in Durban seeks a Centre Manager to oversee daily operations of a shopping centre in Hillcrest. The role requires managing tenant relations, marketing, maintenance, and financial performance to ensure profitability and exceptional experiences for tenants and shoppers. Candidates should have a degree in Business Administration or a related field, relevant experience, and strong leadership skills. This is a full-time position offering comprehensive engagement with tenants and a focus on operational excellence.

Qualifications

• Proven experience in retail property or facilities management preferably in a shopping centre or retail environment.
• Familiarity with local retail trends and consumer behavior.
• Ability to handle high-pressure situations.

Responsibilities

• Oversee the daily operation of the shopping centre to ensure a clean, safe, and customer-friendly environment.
• Serve as the point of contact for tenants regarding lease terms and support services.
• Manage annual budgets, operating expenses, and ensure timely rent collection.

Skills

Leadership

Communication

Financial literacy

Problem-solving

Education

Diploma or Degree in Business Administration

Tools

Property management software

Basic IT tools

Job description

An exciting opportunity for a Centre Manager to oversee the daily operations of a convenience shopping centre in Hillcrest.

The role involves managing tenant relations marketing maintenance and financial performance to ensure the centre runs smoothly remains profitable and delivers an exceptional experience for both tenants and shoppers.

Required Experience: Manager

Key Responsibilities

Operational Management

• Oversee the daily operation of the shopping centre to ensure a clean safe and customer-friendly environment.
• Coordinate with security cleaning and maintenance staff or contractors to ensure service standards are maintained.
• Manage centre opening hours emergency procedures and ensure health & safety compliance.

Tenant Relations

• Serve as the main point of contact for tenants regarding lease terms operational issues and support services.
• Monitor tenant performance and ensure adherence to centre rules and lease agreements.
• Coordinate tenant move‑ins / move‑outs and liaise with leasing and legal departments as required.

Financial & Budget Management

• Prepare manage and report on annual budgets operating expenses and capital expenditures.
• Monitor income from tenants parking and other revenue streams.
• Ensure timely rent collection and follow up on arrears.

Marketing & Customer Engagement

• Develop and implement local marketing initiatives seasonal campaigns and promotional events to attract foot traffic.
• Work with marketing teams or external agencies to promote the centre’s offerings and build community engagement.
• Gather customer feedback and monitor trends to improve customer experience.

Maintenance & Facilities

• Conduct regular inspections of the premises to ensure high standards of maintenance and cleanliness.
• Manage repair requests and coordinate with contractors or facility teams for timely resolution.
• Ensure compliance with all safety and environmental regulations.

Reporting & Compliance

• Provide regular performance reports to property owners or senior management.
• Ensure compliance with local laws zoning regulations and company policies.
• Keep accurate records related to leases expenses maintenance logs and incidents.

Required Skills and Qualifications

• Diploma or Degree in Business Administration Property Management Real Estate or related field.
• Experience with property management software and basic IT tools.
• Familiarity with local retail trends and consumer behavior.
• Proven experience in retail property or facilities management preferably in a shopping centre or retail environment.
• Strong leadership communication and interpersonal skills.
• Financial literacy and experience with budgeting and reporting.
• Good understanding of commercial leasing and tenant management.
• Problem‑solving skills and ability to handle high‑pressure situations.

Should you not receive a response within the next 2 weeks please consider your application unsuccessful. Vacancies are advertised on our website you wish to keep abreast with our active roles.

IMPORTANT NOTICE

By applying to this advert you hereby acknowledge that you have read and accept the following Protection of Personal Information ACT (POPIA) disclaimer :

I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer personal information shall be defined as detailed in the Protection of Personal Information Act Act 4 of 2013 (POPIA).

Employment Type: Full‑Time

Experience: years

Vacancy: 1