Casino Supervisor

Crew Life at Sea; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading cruise company is looking for a Casino Supervisor in Cape Town, South Africa. The role involves supervising casino staff, ensuring compliance with gaming regulations, and developing strategies to boost revenue. Ideal candidates should have at least 1 year of supervising experience on tables and proficiency in casino management software. A fast-paced, dynamic environment is expected, requiring flexibility for shifts including evenings and weekends.

Qualifications

• Minimum 1 year of tables supervising experience.
• Previous shipboard experience is preferred.
• Extensive dealing experience with Blackjack and Roulette required.

Responsibilities

• Supervise all casino staff activities.
• Train new and existing casino staff.
• Monitor compliance with policies for gaming activities.
• Develop strategies to increase casino revenue.

Skills

Team management

Customer service

Leadership

Flexibility

Proficiency in Microsoft Office

Tools

Casino management software

Job description

Responsibilities

• Supervise and coordinate the activities of all casino staff, including dealers, cashiers, and attendants
• Train and develop new and existing casino staff to ensure they are knowledgeable and proficient in all aspects of their role
• Monitor the casino floor to ensure that all gaming activities are conducted in compliance with onboard the cruise ship policies and procedures
• Maintain accurate records of casino revenue and expenses, and prepare reports for management
• Develop and implement strategies to increase casino revenue and profitability
• Ensure that all casino equipment is properly maintained and in good working condition
• Handle any customer complaints or issues in a timely and professional manner
• Collaborate with other departments, such as the bar and entertainment teams, to create a seamless guest experience
• Stay up-to-date with industry trends and regulations to ensure the casino is in compliance with all laws and regulations

Requirements

• Minimum 1 year of tables supervising experience
• Previous shipboard experience
• Extensive dealing experience with Blackjack, American Roulette, UItimate Texas Hold'em or Three Card Poker, and Dice
• Ability to work in a fast-paced and high-pressure environment
• Strong leadership and team management skills
• Proficient in Microsoft Office and casino management software
• Flexibility to work evenings, weekends, and holidays as required by the cruise schedule
• Must be able to pass a background check and obtain necessary certifications