Casino Host

Crew Life at Sea; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A cruise line is seeking a customer service professional to join their casino team in Cape Town. This role requires excellent interpersonal skills, a minimum of 2 years experience in customer service, and the ability to work flexible hours. Responsibilities include greeting guests, promoting casino activities, and ensuring a positive guest experience onboard.

Qualifications

• Minimum of 2 years experience in a customer service role, preferably in a casino environment.
• Ability to work in a fast-paced and high-pressure environment.
• Fluency in English; additional languages are a plus.

Responsibilities

• Greet guests upon arrival and provide a warm welcome to the casino onboard the cruise ship.
• Promote and explain the various casino games and activities to guests.
• Monitor the casino floor and ensure that all guests are having a positive experience.
• Handle guest complaints and resolve issues in a timely and professional manner.

Skills

Excellent communication and interpersonal skills

Conflict resolution abilities

Customer service experience

Knowledge of casino games

Education

High school diploma or equivalent

Job description

- Greet guests upon arrival and provide a warm welcome to the casino onboard the cruise ship

- Assist guests with any questions or concerns they may have

- Promote and explain the various casino games and activities to guests

- Monitor the casino floor and ensure that all guests are having a positive experience

- Build relationships with guests and provide personalized service to enhance their experience

- Handle guest complaints and resolve issues in a timely and professional manner

- Coordinate with other departments to ensure seamless service delivery

- Assist in organizing and hosting special events and promotions

- Maintain knowledge of current and upcoming casino events and promotions

- Monitor and report on guest feedback and suggestions to management

- Adhere to all company policies and procedures, as well as gaming regulations

- Maintain a clean and organized work area at all times

- Other duties as assigned by management

Requirements:

- High school diploma or equivalent

- Minimum of 2 years experience in a customer service role, preferably in a casino environment

- Excellent communication and interpersonal skills

- Strong problem-solving and conflict resolution abilities

- Ability to work in a fast-paced and high-pressure environment

- Knowledge of casino games and operations is a plus

- Must be able to work flexible hours, including evenings, weekends, and holidays

- Must be fluent in English, additional languages are a plus