Cashier & Customer Experience Specialist

Clicks Group; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading retail company in Durban is seeking a Shop Assistant / Cashier. The ideal candidate will execute operational activities at the point of sale, ensuring excellent customer service and maintaining stock accuracy. Essential qualifications include a Grade 12 certificate. The successful applicant will demonstrate strong customer orientation and problem-solving skills while being involved in promotions and maintaining merchandising standards. This position is a great start for those passionate about retail.

Qualifications

• Essential: Grade 12.
• Desirable: Maths 50% and English 50% at Grade 12 level.
• Desirable: experience in a customer-facing role within a retail/FMCG store operations environment.

Responsibilities

• Deliver service excellence through efficient customer service at the POS.
• Maintain high levels of accuracy when collecting payment.
• Proactively promote the Clicks' clubcard.
• Ensure continuity of excellent service through product knowledge.

Skills

Basic math’s calculations

Customer service excellence

Planning and organising skills

Problem‑solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

A leading retail company in Durban is seeking a Shop Assistant / Cashier. The ideal candidate will execute operational activities at the point of sale, ensuring excellent customer service and maintaining stock accuracy. Essential qualifications include a Grade 12 certificate. The successful applicant will demonstrate strong customer orientation and problem-solving skills while being involved in promotions and maintaining merchandising standards. This position is a great start for those passionate about retail.