Cash Consultant (Level 1)

Standard Bank Group; Springbok; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A leading African financial services organization in Springbok is seeking an individual to handle cash-related matters and support customers effectively. The successful candidate will have banking experience, strong numerical skills, and be familiar with cash handling procedures. This role demands attention to detail and proficiency in Microsoft Excel, with the potential for growth in a dynamic environment.

Qualifications

• 1-2 years branch banking experience.
• Understanding of bank's policies and procedures related to cash handling.
• Demonstrated experience in customer service.

Responsibilities

• Attend to cash-related matters and assess client needs.
• Ensure adherence to laid down requirements for client experience.

Skills

Numerical skills

Attention to detail

Communication skills

Pressure management

Microsoft Excel proficiency

AML and KYC knowledge

Education

NQF Level 5 or equivalent in Banking, Finance, or related field

Tools

Banking software and cash management systems

Job description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

To attend to any cash related matter (e.g., walk-in customers, ATM's) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers in line with client experience and laid down requirements.

Qualifications

Minimum Qualification:

• NQF Level 5 or equivalent in Banking, Finance, or related field

Experience Required:

• Client Coverage
• Personal and Private Banking
• 1-2 years Branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs
• Familiar with the legal aspects regarding cash handling
• Knowledge of other departments and their functions within a branch
• Demonstrated experience in customer service and relationship management
• Proficiency in cash reconciliation and balancing
• Experience with banking software and cash management systems

Skills and Competencies:

• Excellent numerical and analytical skills
• Strong attention to detail and accuracy
• Effective communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office suite, particularly Excel
• Knowledge of anti-money laundering (AML) and know your customer (KYC) procedures

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Examining InformationExploring Possibilities
• Following Procedures

Technical Competencies:

• Application & Submission Verification (Business Banking)
• Banking Process & Procedures
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing