Case Coordinator

The Legends Agency; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial services scale-up in Cape Town is looking for a detail-oriented Loan Management professional to manage casework in matrimonial and probate lending. The ideal candidate will support clients during difficult times, demonstrating strong organizational skills and a focus on compliance, while working within a fast-paced team environment. This role provides a unique opportunity for growth within a dynamic company culture.

Qualifications

• Experience in Family or Probate Law is a plus.
• Strong attention to detail and ability to manage cases effectively.
• Capable of working in a fast-paced team environment.

Responsibilities

• Manage own caseload and review cases regularly.
• Update senior team members on case status regularly.
• Ensure compliance with company and FCA regulations.

Skills

Family or Probate Law knowledge

Organizational skills

Effective communication

Analytical mindset

Customer focus

Job description

Overview

My client is a Financial Services scale-up which launched in 2017. They have been through multiple successful funding rounds (PE & VC), most recently securing equity investment from a specialist family office. They have agreed terms for a significant debt investment of £50 - £100M to support ambitious growth. They have innovative lending solutions for both the legal sector and the probate market, significant addressable markets with an ever-increasing market share. Since inception, the client has built an award-winning team recognised by multiple industry awards. The culture of the business is evident at all levels, which has been a huge part of their success. They balance working hard to achieve goals with learning and having fun along the way.

The successful candidate will join the close-knit Loan Management team. There is a huge opportunity to learn and grow within this role, and to become an expert in the matrimonial and probate lending sector.

Responsibilities

• Case management:
  • Managing your own caseload and conducting regular reviews of cases, including:
    • Obtaining regular updates on legal cases and repayments from solicitors and borrowers
    • Comprehensive reviews of the status of the case
    • Confirming adherence to the provisioning policy
    • Maintaining clear records of updates on the loan management system and internal files
    • Collecting and logging data relating to borrowers and their legal cases
    • Reviewing legal settlements to identify the route to repayment
    • Analyze actual legal settlements versus Levels underwriting
• Updating senior members of the team on the status of cases on a regular basis and reporting any potential issues or breaches
• Reviewing legal settlements and ensuring that all parties have met their obligations to the client and that loan repayment is secure
• Escalating any possible issues and working with the Case Management and Recoveries Lead to remedy any breaches or other problems
• Processing loan term extensions, refinances and changes in solicitor firm
• Collecting and monitoring customer feedback and identifying any trends or the need for any changes to products or processes in line with the FCA Consumer Duty
• Loan facility management:
  • Processing all invoices received, obtaining client authorisation for payment, and uploading to the CRM
  • Issuing statements of account, redemption statements & annual statements
  • Informing Head of Credit and Finance team of any expected repayments and managing redemption process
  • Monitoring facility usage versus progress in the underlying litigation
  • Identifying and conducting an initial assessment on any possible loan increases before referring to Underwriting
• Document management & Compliance:
  • Checking and filing all executed documentation
  • Obtaining any outstanding documentation and ensuring all parties meet their obligation
  • Ensuring the company’s compliance policies (e.g., AML/data protection) are adhered to in line with FCA regulations

Skills and Qualifications

• A background in Family or Probate Law is a plus
• Highly organized with a strong focus on attention to detail
• Ability to work within a fast-paced environment and prioritise a varied and changing workload, with a team-first mindset
• Effective communicator who can communicate verbally and in writing both internally, and externally to solicitors and to clients
• Risk-focused and analytical mindset with attention to detail and the ability to identify potential risks in all decision-making activities
• Customer focused – customers are at the heart of what we do and many are going through difficult periods of their life and need our support