Care Coordinator Officer

Inkhanyeti Solutions; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare solutions provider in Johannesburg seeks a Care Coordinator to assist patients and healthcare teams. The role involves performing health assessments, managing complex patients, and fostering relationships with healthcare professionals. Ideal candidates are required to have a Bachelor of Clinical Medical Practice or Nursing degree, alongside 5 years of relevant industry experience. Successful applicants are proactive, organized, and ready to work in a dynamic environment that values teamwork and innovative thinking.

Qualifications

• Must be proactive, diligent, and assertive.
• Must have 5 years of industry experience.
• Should have comfort with healthcare professionals.

Responsibilities

• Perform health assessments on patients.
• Propose interventions to influence patient risk.
• Coordinate the integration of healthcare services.

Skills

Excellent communication

Organizational skills

Leadership

Clinical knowledge

Relationship building

Education

Bachelor of Clinical Medical Practice / Degree in Nursing

Tools

Word

Excel

Job description

Care Coordinator – Patient Care Management

Our client is looking for Care Coordinators to assist patients and clinicians in the projects we support. The Care Coordinator would actively identify and onboard complex patients, facilitating the ongoing care of these patients in an appropriate care setting, in collaboration with the consortium multidisciplinary team, patient, family, and local community services. This requires building and maintaining excellent relationships with all levels of healthcare providers and patients. The Care Coordinator is effectively responsible for scheduling, organizing, and managing all aspects of a patient’s healthcare maintenance and treatment. Duties include helping patients complete paperwork, communicating with the healthcare team about a patient’s treatment plan, and educating patients about resources and options for managing their health.

YOU MUST BE: Proactive, organised, diligent, assertive, an excellent communicator, and socially conscious.

YOU MUST WANT TO: Be inquisitive, ask questions, think broadly, and challenge your teammates. Make a difference. Help us change the health care system using your clinical knowledge and organisational skills. You must want to work in a start-up environment. We work hard but have fun. If you don’t want to work hard, don’t apply. We are committed and passionate, are you?

YOU MUST BE ABLE TO: Lead, learn quickly, work fast, think big, deliver precisely, iterate, be lean, and prove yourself. Your clinical knowledge must be sound. You must be able to challenge the status quo if it is not working and have the courage to fix it. In addition, you should have a broad range of skills, work hard, and be smart. You can find answers fast and enjoy the process of building something new. You must be able to work comfortably with all levels of healthcare professionals, from social workers to nurses to GPs to specialists. You must be comfortable with Word, Excel, and learning new systems.

Job Description

WHAT WE NEED YOU TO DO:

• Perform health assessments on patients to identify individual patient risk factors
• Propose interventions as pre-defined to influence individual patient risk
• Actively participate in the management of complex patients by building good relationships with the patient and their family
• Monitor patient progress through ongoing patient and clinician interactions
• Promote behaviour change to ensure greater treatment compliance and condition management
• Coordinate the integration of care, including social services
• Assist in navigating additional benefits
• Arbitrate and resolve conflicts and interface with problems that arise in patient care
• Coordinate regular liaising and communication with the care team (including clinicians, hospital staff, family members, counsellors, and admin staff)
• Assist in the documentation of clinical information
• Maintain relationships between external treating providers, the consortium’s multidisciplinary team, and the management team
• Build teams in the healthcare industry – inspiring teamwork at all levels to ensure optimal outcomes for the patient and the team
• Understand the team’s operational processes to improve clinical process development
• Engage with clinical data to understand issues and provide clinical input into a broad range of development work, including creation of templates and processes to improve team workflow and patient outcomes
• Actively contribute to improvements to ensure the success of the bigger team

Qualifications and experience required

• Clinical Associate or Registered Nurse: Bachelor of Clinical Medical Practice / Degree in Nursing; 5 years of industry experience with a minimum of 2 or more of the following:
  • 3 or more years of clinical experience
  • Care Management or similar experience
  • Multidisciplinary team experience