Cape Town: Customer Service Specialist - Growth & Training

Sitel Corp.; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer service provider is seeking individuals to deliver exceptional customer service in Cape Town. The role involves helping customers find solutions, handling interactions, and providing support in a bustling contact center. Candidates must have at least a year of experience in a customer service role within a BPO. Training and extensive support are provided for growth in the organization. The company offers a competitive salary along with healthcare and pension benefits.

Benefits

Medical benefits

Pension plan

Training and development

Qualifications

• Minimum 1 year experience in a BPO Contact Centre in customer service.
• Passion for helping people.
• Ability to talk on the phone.

Responsibilities

• Listening to customer concerns and providing information and responses.
• Obtaining and correctly capturing customer information.
• Reviewing and making changes to customer accounts.
• Keeping records of customer interactions.

Skills

Good communication skills

Empathy

Patience

Adaptability

Positive attitude

Job description

A leading customer service provider is seeking individuals to deliver exceptional customer service in Cape Town. The role involves helping customers find solutions, handling interactions, and providing support in a bustling contact center. Candidates must have at least a year of experience in a customer service role within a BPO. Training and extensive support are provided for growth in the organization. The company offers a competitive salary along with healthcare and pension benefits.