Call Centre Operator

Go Skills Cafe; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading global provider of customer service solutions is seeking a Call Centre Operator in Cape Town. This role involves managing customer calls, ensuring their inquiries are addressed efficiently, and building strong client relationships. Applicants should possess strong communication skills and a high school diploma. The position offers a salary range of R 16,000.00 - 24,000.00, along with training and development opportunities.

Benefits

Competitive salary and benefits package

Ongoing training and development opportunities

Dynamic work environment

Opportunities for career growth

Qualifications

• Previous experience in a call centre or customer service role preferred.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Answer incoming calls and address customer inquiries professionally.
• Make outbound calls to follow up on inquiries.
• Provide accurate information and maintain customer satisfaction.
• Collaborate with other departments to meet customer needs.
• Update customer information and call logs in the database.

Skills

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Ability to multitask in a fast-paced environment

Education

High school diploma or equivalent

Tools

Computer systems and software proficiency

Job description

Overview

R 16,000.00 - 24,000.00 (South African Rand)

Position: Call Centre Operator

Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team.

Job Summary: As a Call Centre Operator, you will be responsible for handling incoming and outgoing calls from customers and providing them with efficient and effective solutions. You will also be responsible for maintaining customer satisfaction and building strong relationships with our clients.

Responsibilities

• Answering incoming calls from customers and addressing their inquiries or concerns in a professional and timely manner
• Making outbound calls to follow up on customer inquiries or to provide updates on their requests
• Providing accurate information to customers and ensuring that their needs are met
• Maintaining a high level of customer satisfaction by actively listening to their feedback and resolving any issues that may arise
• Building and maintaining strong relationships with customers to ensure repeat business and customer loyalty
• Collaborating with other departments within the company to ensure that customer needs are met efficiently
• Updating customer information and call logs accurately in the company's database
• Meeting and exceeding individual and team targets and KPIs
• Staying up-to-date with company products, services, and policies to provide accurate information to customers
• Participating in ongoing training and development programs to enhance job knowledge and skills

Qualifications

• High school diploma or equivalent
• Previous experience in a call centre or customer service role is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and work in a fast-paced environment
• Proficient in using computer systems and software
• Ability to work independently and as part of a team
• Flexibility to work shifts, including evenings and weekends

Benefits

• Competitive salary and benefits package
• Ongoing training and development opportunities
• A dynamic and supportive work environment
• Opportunities for career growth and advancement

If you are passionate about providing exceptional customer service and want to be part of a growing and innovative company, then we want to hear from you! Apply now to join our team as a Call Centre Operator at Raiden Global.