Call Centre Agents Jobs - Vodacom Is Hiring Now

Roots Butchery; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

Vodacom invites qualified candidates for the Call Centre Agent – Customer Acquisition role at their Midrand Campus. This permanent opportunity is perfect for those with credit vetting experience and a passion for customer service, offering competitive salary and significant benefits.

Benefits

Competitive Salary & Incentives

Medical Aid & Retirement Benefits

Cell Phone & Data Perks

Exclusive Employee Discounts

Career Growth & Development

Qualifications

• 2+ years of relevant experience required.
• 1 year in a call centre environment (Credit Vetting) – essential.
• Previous credit vetting experience – essential.

Responsibilities

• Help customers with credit applications and activations.
• Process credit vetting applications.
• Ensure policy compliance for customer acquisition.

Skills

Persuasion

Communication

Problem Solving

Time Management

Education

Credit-related Diploma

Tools

Microsoft Office Applications

Job description

Vodacom invites qualified candidates to apply for the Call Centre Agent – Customer Acquisition vacancy at their Midrand Campus. This is a permanent job opportunity for individuals passionate about customer service and sales. If you have experience in credit vetting and call centre operations, this is your chance to join South Africa’s No.1 Top Employer!

Why Work at Vodacom?

At Vodacom, we’re building a better, more connected world where employees can thrive, innovate, and grow. We put people first, challenge the status quo, and work together to bring the best services to our customers.

What You’ll Get as a Vodacom Employee:

Competitive Salary & Incentives – Earn attractive performance-based bonuses!
Medical Aid & Retirement Benefits – Comprehensive health and financial security.
Cell Phone & Data Perks – Get amazing mobile and internet discounts.
Exclusive Employee Discounts – Save on services from our partner companies.
Career Growth & Development – Work for a company that values your growth.

If you want a rewarding career with excellent benefits, apply today!

Job Overview – What You’ll Be Doing

As a Call Centre Agent – Customer Acquisition, your main job is to help customers with credit applications, activations, and service ownership transfers. You will work in a fast-paced, customer-focused environment, ensuring the smooth processing of applications and providing excellent service.

Process Credit Vetting Applications – Assess customer requests for credit approval.
Activate New Customers – Ensure smooth onboarding onto the Vodacom billing system.
Transfer Service Ownership – Process ownership changes accurately and efficiently.
Assist Customers & Trade Partners – Provide telephonic support on credit vetting and activations.
Resolve Issues & Escalations – Handle failed activations, verification problems, and customer concerns.
Ensure Policy Compliance – Follow Vodacom’s guidelines for customer acquisition.

You will play a key role in growing Vodacom’s market share while maintaining excellent customer service!

Job Requirements – Do You Qualify?

Before applying, check if you meet the minimum requirements:

• 2+ years of relevant experience required
• 1 year in a call centre environment (Credit Vetting) – essential
• Previous credit vetting experience – essential
• Credit-related Diploma – desired
• Understanding of credit vetting processes and decision-making
• Experience with customer verification and validation
• Knowledge of subscriber activations and ownership transfers
• Familiarity with Microsoft Office Applications
• Data Capturing & Call Centre knowledge
• Experience with Vodacom’s billing system (preferred)

Strong persuasion & communication skills
Ability to handle irate customers professionally
Excellent listening & problem-solving skills
Time management & ability to work under pressure
Detail-oriented & quality-focused mindset

If you check all these boxes, this job is perfect for you!

How to Apply

Follow these simple steps to apply:

Update Your CV – Highlight your experience in credit vetting & customer service.
Submit Your Application – Apply via the official Vodacom careers portal before March 24, 2025.
Wait for Feedback – If shortlisted, Vodacom will contact you for the next steps.

Vodacom is looking for dedicated Call Centre Agents to join their Customer Acquisition team. If you have credit vetting experience, excellent communication skills, and a passion for customer service, this is your opportunity to work for a top employer!

Apply today and take your career to the next level with Vodacom!