Call Center Agent

Growth Troops; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

An established industry player is looking for an Inbound Call Center Sales Representative to be the first point of contact for customers. In this dynamic role, you will engage with callers, assess their needs, and provide crucial information to drive sales opportunities. Your contributions will be vital in delivering exceptional service and supporting business growth. This position offers the chance to excel in a fast-paced environment while collaborating closely with a sales team. If you thrive in customer interaction and have a passion for sales, this opportunity is perfect for you.

Qualifications

• 2+ years experience in inbound sales or call center roles.
• Proven ability to meet sales and performance targets.

Responsibilities

• Handle inbound calls, assess customer needs, and drive sales.
• Educate customers on services and manage CRM records.

Skills

Verbal Communication

Written Communication

Sales Skills

Customer Service

Multitasking

Time Management

Adaptability

Education

2+ years in call center or customer service

Tools

CRM Systems

Call Center Technology

Sales Automation Tools

Job description

Here’s a rewritten version tailored for a call center agent role:

Position: Inbound Call Center Sales Representative

Role Overview

As the first point of contact for inbound calls, you will engage with customers, assess their needs, provide key information, and drive sales opportunities. Your role is crucial in delivering exceptional service, qualifying leads, and supporting business growth.

Key Responsibilities

1. Customer Interaction: Handle inbound calls efficiently, providing prompt and professional assistance.
2. Sales Qualification: Assess caller needs using qualification criteria such as budget, authority, need, and timeline (BANT).
3. Product Knowledge: Educate customers on services, answer inquiries, and address concerns effectively.
4. Appointment Scheduling: Set up follow-up calls or meetings for the sales team with high-potential leads.
5. CRM Management: Accurately update and maintain customer records in the CRM system.
6. Performance Metrics: Consistently meet or exceed sales quotas and call center targets.
7. Collaboration: Work closely with the sales team to ensure smooth lead handoff.
8. Market Insights: Provide feedback on customer inquiries, emerging trends, and potential service improvements.
9. Call Handling Efficiency: Utilize call center best practices to maximize productivity and customer satisfaction.
10. Time Management: Manage high call volumes while maintaining service quality.
11. Adaptability: Adjust to changing priorities, new products, and evolving customer needs.

Qualifications

1. 2+ years of experience in a call center, inbound sales, or customer service role.
2. Proven ability to meet or exceed sales and call performance targets.
3. Strong verbal and written communication skills.
4. Excellent phone presence with the ability to build rapport quickly.
5. Proficiency in CRM systems and call center technology.
6. Ability to multitask and stay organized in a fast-paced environment.
7. Quick learner with a flexible approach to new information and tools.
8. Schedule Flexibility: Must be available to work within PST to EST time zones.
9. Call Center Expertise: Understanding of call metrics, scripts, and handling high call volumes.

Preferred Qualifications

1. 2+ years of experience in a high-volume call center environment.
2. Familiarity with sales automation tools and call center software.

Working Hours

Availability required across PST to EST time zones.