Business Analyst (3 month contract)

iOCO Pty Ltd; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading telecommunications IT firm in Johannesburg seeks an experienced Business Analyst to drive OSS/BSS transformation initiatives. The successful candidate will engage with stakeholders, document requirements, and design customer journeys. Qualified professionals with 7-10 years of relevant experience and certifications such as CBAP or AgileBA are encouraged to apply. The role requires expertise in process modelling and a strong understanding of telecommunications IT delivery.

Qualifications

• 7–10 years of experience in telecommunications IT.
• Strong knowledge of OSS/BSS processes.
• Familiarity with integration/API-led delivery.

Responsibilities

• Analyse and document functional and non-functional requirements.
• Model as-is and to-be business processes.
• Develop user stories and acceptance criteria.
• Prepare business cases and maintain traceability matrices.
• Collaborate with teams and support review checkpoints.

Skills

Requirements analysis

Process modelling

Stakeholder engagement

Agile methodologies

OSS/BSS transformation

Education

IIBA ECBA, CCBA or CBAP

BCS/ISEB Business Analysis Certification

AgileBA Certification

PSPO / CSPO (Scrum Product Owner)

Job description

Are you an experienced Business Analyst with 7–10 years in telecommunications IT? Specializing in OSS/BSS transformation, business process redesign, and customer journey development, you bring expertise in requirements analysis, process modelling, and stakeholder engagement across agile, hybrid, and waterfall projects. TOGAF and Microsoft Azure Architecture certified, with additional qualifications in business analysis and service design.

What you'll do:

• Analyse and document requirements (functional & non-functional); elicit via stakeholder engagement.
• Model as-is and to-be business processes; redesign customer journeys and service blueprints.
• Develop user stories and acceptance criteria; support Agile, hybrid or waterfall delivery.
• Prepare business cases and value assessments; maintain traceability matrices.
• Collaborate with architects, delivery teams and governance forums; support review checkpoints.

Your Expertise:

• Deep telco knowledge across OSS/BSS processes.
• 7–10 years telecommunications IT delivery; participation in 3+ major telco transformations.
• Strong stakeholder engagement and elicitation skills.
• Familiarity with integration/API-led delivery, automation tooling and TMF Open APIs.

Qualifications:

• Mandatory Certifications (at least one)
  • IIBA ECBA, CCBA or CBAP
  • BCS/ISEB Business Analysis Certification
  • AgileBA Certification
  • PSPO / CSPO (Scrum Product Owner)
• Desirable Training
  • Process modelling or service design training
  • Requirements engineering training