Business Analyst

PM Connection; Cape Town; On-site; ZAR 40 000 - 60 000; Full time

Job summary

A leading telecommunication solutions firm in Cape Town seeks a skilled Business Analyst to enhance their telephony processes. The ideal candidate will gather and document requirements, analyze business workflows, and design telecommunications solutions. In this role, you'll bridge technical teams and business units, ensuring clear communication. A bachelor's degree in IT or a related field is preferred, along with strong analytical and communication skills. Competitive salary offered.

Qualifications

• Strong analytical skills for business analysis.
• Knowledge of telephony concepts such as PBX, IVR, ACD.
• Experience with network protocols and security concepts.

Responsibilities

• Gather and document requirements from stakeholders.
• Analyze business processes for efficiency improvements.
• Design and propose telephony solutions.
• Act as liaison between technical teams and business units.
• Create documentation and reports on proposed changes.
• Develop and deliver training materials for new systems.

Skills

Analytical thinking

Problem-solving

Excellent communication

Interpersonal skills

Planning and organization

Time management

Education

Bachelor's degree in IT, Business Information Systems, or related field

Business analysis certification

Tools

BA methodologies (e.g., BABOK, Agile)

D365

Databases

Job description

Core Job Responsibilities

• Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration).
• Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced customer service through telephony solutions.
• Design and Propose Solutions: Formulate ways for businesses to improve their communication strategies, potentially involving new technology or system enhancements, and persuade stakeholders of the benefits.
• Liaison and Communication: Act as the link between technical teams (developers, network engineers) and business units, translating technical specifications into clear business language and vice versa.
• Reporting and Documentation: Create detailed documentation outlining proposed changes, project progress, and system specifications. Generate reports to communicate findings and data insights.
• Training and Support: Contribute to the development and delivery of training materials and support for employees affected by new systems and processes.

Key Skills and Qualifications

• Business Analysis: Analytical thinking, problem-solving, data modelling, process mapping, requirements definition, and proficiency with BA methodologies (e.g., BABOK, Agile, Waterfall).
• Telephony/Technical: Knowledge of telephony concepts like PBX, IVR, ACD, CTI, and CRM.
• Experience with network protocols and security concepts middleware, D365, and databases
• Soft Skills: Excellent communication (verbal, written, listening), interpersonal skills, planning, organization, time management, and the ability to work with diverse stakeholders.
• Qualifications: A bachelor's degree in IT, Business Information Systems, or a related field is typical. A business analysis certification (e.g., from the Chartered Institute for IT or an industry-recognized certification) is an added advantage.
• This role requires a blend of general business analysis acumen and specific technical knowledge of telecommunications systems to optimize how a company communicates internally and with its customers.

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks