Branch Manager - Southgate

Sanlam; Soweto; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading financial services provider seeks a Branch Manager in Soweto to drive customer base growth and revenue. Responsibilities include strategy development, compliance, and leading a customer service culture. Ideal candidates have relevant industry experience and strong leadership skills. Comprehensive benefits and opportunities for career advancement available.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career advancement

Qualifications

• Minimum of 5 years recent industry experience, with 3 in leadership.
• Compliant with continuous professional development.
• Service Management experience is essential.

Responsibilities

• Grow the customer base and revenue through branch strategy.
• Lead service delivery within and outside the branch.
• Ensure compliance, quality, and risk management.

Skills

Sales tactics and approaches

Stakeholder engagement and management

Customer service and engagement

Business Acumen

Project management

Critical thinking and problem-solving skills

Strong communicator (verbally and in writing)

Education

Matric (Grade 12)

120 Wealth Management credits OR recognised tertiary qualification

Class of Business accreditation

Job description

Overview

Sanlam Developing Markets (SDM) is a wholly-owned subsidiary of Sanlam Life Limited and is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.

What will you do?

• As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.
• Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.
• Leading a service delivery culture and ecosystem within and outside of the branch to enable an optimal client experience.
• Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.
• Ensure retail branch sales delivery and establish and drive a service culture.
• Ensure compliance, quality, and risk management.
• Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management).
• Monthly planning and reporting of sales and service activities in the Branch.
• Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums) and determine effective engagement tactics that will contribute to building and maintaining relationships.

Education and Experience

• Matric (Grade 12).
• RE1 and RE5.
• 120 Wealth Management credits OR tertiary qualification recognised by the FSCA.
• Class of Business accreditation (annual).
• Compliant with continuous professional development (CPD) current and past cycles.
• A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.
• Service Management experience is essential.
• Insurance sales experience.
• Credit and lending experience.

Knowledge, Skills and Competencies

• Sales tactics and approaches.
• Stakeholder engagement and management.
• Customer service and engagement.
• Relevant Regulatory frameworks, policies, and standards.
• Sanlam insurance products (ideal).
• People management practices and principles.
• Business Acumen.
• Computer literate.
• Data and analytics (including data visualisation).
• Project management.
• Critical thinking and problem-solving skills.
• Strong communicator (verbally and in writing).
• Able to lead and motivate a team.
• Driven to exceed targets.
• Organising skills.
• Adaptable and able to learn quickly.
• Resilient and open to change.

Personal Attributes

• Interpersonal savvy
• Decision quality
• Directs work
• Optimises work processes

Core Competencies

• Cultivates innovation
• Customer focus
• Drives results
• Collaborates
• Being resilient

Why join us?

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.