Branch Manager Kempton Park

Status Staffing; Kempton Park; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A property management company in Kempton Park is looking for an experienced professional to oversee branch operations, manage staff, and ensure high standards of client service. Responsibilities include driving sales, maintaining a welcoming environment, and ensuring compliance with security and safety protocols. Ideal candidates will have at least 2-3 years of experience in a similar role, strong leadership qualities, and a valid driver's license.

Qualifications

• Minimum of 2–3 years of relevant work experience, preferably in storage, retail, or property management.
• Own reliable transport and a valid driver’s license.
• Willingness to work at different sites within the region.

Responsibilities

• Oversee daily operations and maintain a welcoming environment.
• Manage general office duties and ensure accurate record-keeping.
• Drive sales and handle client interactions efficiently.
• Maintain high standards of service and client relationships.
• Monitor cleanliness and coordinate branch maintenance.
• Ensure security system functionality and comply with safety protocols.
• Supervise staff and manage performance.
• Handle finance and cash management tasks.

Skills

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Proficiency in Microsoft Office

Education

Matric certificate (Grade 12)

Relevant tertiary education

Tools

Sage Evolution

Job description

START DATE: A.S.A.P / Immediate

REQUIREMENTS:

• Matric certificate (Grade 12) and relevant tertiary education
• Minimum of 2–3 years of relevant work experience (preferably in storage, retail, or property management)
• Own reliable transport and a valid driver’s license
• Strong leadership, communication, and organizational skills
• Professional telephone etiquette and computer literacy
• Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)
• Customer-focused, service-oriented, and solution-driven attitude
• Willingness to work at different sites within the region

DUTIES:

Branch Operations & Administration:

• Oversee the daily operations of the branch and ensure smooth functioning across all departments
• Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms
• Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations
• Ensure accurate record keeping, FICA compliance, and contract management
• Conduct daily facility inspections and assign maintenance or cleaning tasks as needed
• Accurately capture all quotations, contracts, and customer interactions on Sage Evolution
• Submit regular reports and updates to the Regional Manager

Sales & Client Relations:

• Drive sales of units, parking, office, and warehouse space, and meet occupancy targets
• Convert leads and upsell available service packages
• Handle all client interactions—new, existing, or exiting—with professionalism and efficiency
• Respond promptly to enquiries, process refunds and deposits, and resolve client concerns
• Promote the brand to attract leads and improve sales conversion

Customer Service Excellence:

• Maintain high standards of service for all clients and walk‑ins
• Manage client feedback, complaints, and queries with a solutions‑oriented approach
• Build and maintain long‑term client relationships to promote retention

Facility & Property Management:

• Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping
• Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage
• Submit maintenance and OH&S reports as required
• Ensure all storage units are cleaned and repaired before being relet

Security & Compliance:

• Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational
• Perform daily checks on security features and perimeter walls
• Personally manage and monitor overdue units, overlocking, and suspension procedures
• Liaise with the Regional Manager and COO regarding any security incidents or breaches
• Comply with health and safety protocols, including regular fire equipment checks

Staff Management:

• Supervise branch staff and monitor daily performance
• Ensure productivity through effective communication, guidance, and task allocation
• Address and escalates HR‑related matters through appropriate channels
• Maintain team morale and enforce discipline when necessary

Finance & Cash Handling:

• Manage e‑wallet usage, daily / weekly cash‑ups, and bank deposits
• Map cashbook receipts and carry out debtor collections (calls, SMSs)
• Ensure full compliance with company financial protocols and debt collection processes