Branch Manager Kempton Park

Status Staffing; Gauteng; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading staffing agency in South Africa is seeking a Branch Manager to oversee operations and drive sales. Key responsibilities include managing client relations, ensuring high standards of service, and supervising staff. Ideal candidates should have a Matric certificate and relevant tertiary education, along with 2–3 years of experience in storage, retail, or property management. Strong communication, leadership skills, and proficiency in Microsoft Office are essential. The role offers varied responsibilities and opportunities for growth within the organization.

Qualifications

• Minimum of 2–3 years of relevant work experience in storage, retail, or property management.
• Own reliable transport and a valid driver's license.
• Professional telephone etiquette and computer literacy required.

Responsibilities

• Oversee daily operations of the branch and ensure smooth functioning across departments.
• Drive sales of units and meet occupancy targets.
• Manage client feedback and maintain high service standards.
• Supervise branch staff and monitor daily performance.

Skills

Leadership skills

Communication skills

Organizational skills

Customer focus

Service-oriented attitude

Education

Matric certificate (Grade 12)

Relevant tertiary education

Tools

Microsoft Office

Sage Evolution

Job description

START DATE: ASAP / Immediate

Requirements

• Matric certificate (Grade 12) and relevant tertiary education
• Minimum of 2–3 years of relevant work experience (preferably in storage, retail, or property management)
• Own reliable transport and a valid driver's license
• Strong leadership, communication, and organizational skills
• Professional telephone etiquette and computer literacy
• Proficiency in Microsoft Office (experience with Sage Evolution is advantageous)
• Customer‑focused, service‑oriented, and solution‑driven attitude
• Willingness to work at different sites within the region

Duties

• Branch Operations & Administration:
  • Oversee the daily operations of the branch and ensure smooth functioning across all departments.
  • Maintain a professional, clean, and welcoming environment, including gardens, communal areas, offices, and bathrooms.
  • Manage general office duties such as reception, telephones, client assistance, ordering consumables, and maintaining printing stations.
  • Ensure accurate record keeping, FICA compliance, and contract management.
  • Conduct daily facility inspections and assign maintenance or cleaning tasks as needed.
  • Accurately capture all quotations, contracts, and customer interactions on Sage Evolution.
  • Submit regular reports and updates to the Regional Manager.
• Sales & Client Relations:
  • Drive sales of units, parking, office, and warehouse space, and meet occupancy targets.
  • Convert leads and upsell available service packages.
  • Handle all client interactions—new, existing, or exiting—with professionalism and efficiency.
  • Respond promptly to enquiries, process refunds and deposits, and resolve client concerns.
  • Promote the brand to attract leads and improve sales conversion.
• Customer Service Excellence:
  • Maintain high standards of service for all clients and walk‑ins.
  • Manage client feedback, complaints, and queries with a solutions‑oriented approach.
  • Build and maintain long‑term client relationships to promote retention.
• Facility & Property Management:
  • Monitor the cleanliness and upkeep of all areas, including bin clearing, garden maintenance, and sweeping.
  • Coordinate and supervise branch maintenance, including plumbing, lighting, painting, and signage.
  • Submit maintenance and OH&S reports as required.
  • Ensure all storage units are cleaned and repaired before being relet.
• Security & Compliance:
  • Ensure all security systems (electric fencing, alarms, access controls, and cameras) are fully operational.
  • Perform daily checks on security features and perimeter walls.
  • Personally manage and monitor overdue units, over‑locking, and suspension procedures.
  • Liaise with the Regional Manager and COO regarding any security incidents or breaches.
  • Comply with health and safety protocols, including regular fire equipment checks.
• Staff Management:
  • Supervise branch staff and monitor daily performance.
  • Ensure productivity through effective communication, guidance, and task allocation.
  • Address and escalates HR‑related matters through appropriate channels.
  • Maintain team morale and enforce discipline when necessary.
• Finance & Cash Handling:
  • Manage e‑wallet usage, daily/weekly cash‑ups, and