Branch Manager

Lewis Group; Worcester; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent retail company in Worcester, South Africa, is seeking an experienced Branch Manager to oversee operations, drive profitability, and ensure excellent customer service. The ideal candidate will have at least 3 years of retail management experience, strong leadership abilities, and a valid driver's license. This is a key role requiring effective team management and financial oversight to achieve business goals.

Qualifications

• A valid driver’s license is essential.
• Minimum 3 years Retail Management Experience preferably in the furniture retail sector.
• Ability to manage stress and receive feedback effectively.

Responsibilities

• Lead and motivate branch employees to achieve business goals.
• Manage financial responsibilities within company norms.
• Ensure excellent customer service and manage customer relations.
• Control stock management and security compliance.

Skills

Leadership abilities

Management abilities

Customer service

Communication skills

Computer Literacy

Education

Matric / Grade 12 educational qualification

Business related tertiary qualification

Job description

Overview

We are seeking suitably qualified Branch Managers to oversee all branch operations and ensure alignment to the organisational business goals.

We require a tough minded individual who deals with stress and negative feedback effectively and who is able to deal with pressure from staff, management, customers as well as meet business targets.

The ideal candidate needs to take ownership and lead a profitable, sustainable business unit thereby contributing to the overall success of the organisation, together with overseeing and controlling all operational aspects within the branch in order to ensure profit and overall growth.

Ideal candidates would have solid experience within branch and employee management. They will communicate and drive the daily operations of the branch in line with the company goals. The position is responsible for the independent operations of a branch together with dealing with and managing people matters, customer concerns while maintaining organisational excellence.

Requirements

• A valid driver’s license.
• A Matric / Grade 12 educational qualification.
• Business related tertiary qualification would be an advantage.
• Minimum 3 years Retail Management Experience preferably in the furniture retail.
• Computer Literate.
• Strong Leadership abilities
• Management abilities – Manage, lead, motivate, develop and empower branch staff

Responsibilities

• Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team delivering on business goals.
• Effectively implement the organization business model, manage the targets and operations in order to maintain a healthy, profitable business.
• Be responsible for excellent customer service in the Branch, by playing an active part during customer contact situations – thereby ensuring and maintain healthy customer relationship.
• Manage and control financial areas of responsibility to stay within the company accepted norms and manage risk to the business in this regard.
• Increase sales by ensuring good customer service, and stock management
• Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures.
• Drive a low-cost business according to company standard by controlling and managing the financial areas of responsibility.
• Ensure administrative duties within the store are in accordance with company guidelines. (NCA & FAIS)
• Guide, manage and verify operations within the Branch to ensure compliance with relevant regulatory legalisations.
• People Management – training, mentoring, coaching and management of team members.