Branch Controller- Germiston

FNB South Africa; Germiston; On-site; ZAR 360 000 - 480 000; Full time

Job summary

A leading financial institution is seeking a Branch Controller in Germiston to manage branch resources and achieve operational excellence. The role involves driving customer service improvements, managing risks, and leading a team to enhance branch performance. Candidates should have a relevant qualification (NQF 5) and 4-5 years of operations experience. This opportunity promises a dynamic environment focused on customer satisfaction and operational efficiency.

Qualifications

• Relevant qualification in Banking (NQF 5) is preferred.
• 4-5 years of experience in Operations.

Responsibilities

• Manage branch resources and implement operational policies.
• Drive operational effectiveness and digitization of customers.
• Ensure compliance to audit and process requirements.
• Manage and develop branch employees.

Skills

Operational effectiveness

Customer service excellence

Risk management

Team management

Sales development

Education

NQF 5 Qualification - preferred Banking

Job description

Job title:

Branch Controller- Germiston

Job Location:

Gauteng, Germiston

Deadline:

January 12, 2026

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Job Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences

• Drive and Monitor Operations and Migration to enable the Branch to achieve maximum operational effectiveness and influence effective digitisation of customers
• Measure and ensure compliance to Branch Audit and process and processes requirements to mitigate risk
• Manage people by executing management responsibilities and create an environment that encourages employee growth and performance excellence
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Prevent wastage and identify process improvements to contain and reduce costs

Qualification and Experience

• Relevant completed (NQF 5) Qualification - preferred Banking
• 4-5 years - Operations

End Date

December 18, 2025

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