Bookings Clerk

Motus Corporation; Boksburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading automotive service company in Boksburg seeks a clerical support professional to process vehicle bookings accurately and efficiently. Responsibilities include ensuring productivity in the service workshop, delivering high-quality customer service, and maintaining accurate records. Candidates should possess Matric/Grade 12 and have 1-2 years' experience in a similar environment. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 1-2 years' experience in a similar environment.
• Knowledge of ethical behaviors and work information confidentiality.
• Well-developed knowledge of correct channels of communication use.

Responsibilities

• Process maximum number of vehicles per day to ensure productivity.
• Ensure job cards are properly completed with relevant information.
• Record and report on work activities to provide timely information.

Skills

Computer literacy

Communication skills, both written and verbal

Organizational skills

Customer oriented

Education

Matric/Grade 12

Job description

Overview

Role Purpose: To deliver clerical support in order to process vehicle booking transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.

Duties & Responsibilities

• Process maximum number of vehicles per day to ensure productivity of service workshop.
• Deliver on agreed performance targets according to set procedures and service level agreements.
• Ensure job cards are properly completed with relevant information (VIN nr, km reading, service history, etc.) and applicable documentation (quotes, service checklist, etc.) are attached.
• Execute work in line with governance and compliance processes.
• Identify and apply known solutions to operational challenges and escalate unresolved issues.
• Liaise with service advisor and parts department for parts on order for specific vehicle services.
• Record and report on work activities to provide timely and accurate information for decision making in the area of accountability.
• Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in achieving goals of the office.
• Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
• Deliver work activities effectively to satisfy customers.
• Attend learning initiatives to improve work quality and enhance own skills.
• Own and live up to company values.

Knowledge and Skills

• Computer literacy
• Communication skills, both written and verbal
• Organizational skills
• Knowledge of ethical behaviors and work information confidentiality
• Well-developed knowledge of correct channels of communication use
• Customer oriented

Experience & Requirements

• Matric/Grade 12
• 1-2 years'' experience in similar environment