Billing & Retention Manager — Build Scalable Finance Ops (Remote)

Energy At Work; Durban; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A financial services company in Durban is looking for a candidate to lead the Finance & Customer Support department. You will manage billing processes, resolve customer queries, and build a customer support team. Ideal candidates have at least 3 years of relevant experience and proficiency in CRM systems. The role offers competitive salary, flexible work options, and an opportunity to significantly impact the business.

Benefits

Competitive market salary + performance incentives

Flexible working model (remote / hybrid)

High-growth environment

Opportunity to build a department from scratch

Mission-driven team culture

Qualifications

• 3+ years in billing, finance operations, customer service, or insurance administration.
• Proven ability to manage and improve debit order collection systems.
• Experience in building or scaling a support or finance function.

Responsibilities

• Partner with leadership to build the Finance & Customer Support department.
• Architect and manage end-to-end debit order processes.
• Handle and resolve customer queries related to claims and billing.

Skills

Billing management

Customer service

Analytical skills

Leadership

Negotiation

Tools

Salesforce

Zoho

Freshdesk

Debi Check

Netcash

Sage

Xero

Job description

A financial services company in Durban is looking for a candidate to lead the Finance & Customer Support department. You will manage billing processes, resolve customer queries, and build a customer support team. Ideal candidates have at least 3 years of relevant experience and proficiency in CRM systems. The role offers competitive salary, flexible work options, and an opportunity to significantly impact the business.