Bilingual Learning Specialist (French/English) - Training

Sitel Group; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer experience company in South Africa seeks a Flex Learning Specialist who will also serve as a Customer Service Agent. This role involves training new staff, adherence to training methodologies, and direct customer support. The ideal candidate should have strong communication, a passion for learning, and experience in coaching or mentoring others. This position requires flexibility in scheduling, including evenings and weekends, and strong computer proficiency. Joining this dynamic team offers an opportunity to grow in an engaging environment.

Qualifications

• Two years’ experience in training/teaching/coaching preferred.
• Proficient in analyzing data to inform learning experiences.
• Strong computer navigation skills for troubleshooting.

Responsibilities

• Plan and deliver training to Customer Service Agents.
• Document performance and attendance during training.
• Provide customer support and mentoring during On-the-Job training.

Skills

Strong Communication and Presentation Skills

Coaching and Mentoring

Adaptability

Leadership

Education

Associates (AA) Degree

Tools

Microsoft Office Suite

Job description

A leading customer experience company in South Africa seeks a Flex Learning Specialist who will also serve as a Customer Service Agent. This role involves training new staff, adherence to training methodologies, and direct customer support. The ideal candidate should have strong communication, a passion for learning, and experience in coaching or mentoring others. This position requires flexibility in scheduling, including evenings and weekends, and strong computer proficiency. Joining this dynamic team offers an opportunity to grow in an engaging environment.