Bid Specialist

Ntt Data Middle East And Africa; Durban; Hybrid; ZAR 300 000 - 500 000; Full time

Job summary

A global IT firm is seeking a Technical Writer to craft clear documentation and narratives to simplify technical concepts. You will engage with teams through a hybrid work model, producing high-impact materials for competitive bids and internal collaboration. A Bachelor's degree and extensive experience in IT documentation are essential. This role allows you to thrive in a diverse environment while making meaningful contributions to global client engagements.

Benefits

Hybrid working model

Diversity and inclusion initiatives

Qualifications

• Extensive experience in a similar role within a global IT organization.
• Strong risk communication capabilities for sensitive or complex topics.
• Experience with collaboration platforms is essential.

Responsibilities

• Craft compelling narratives to engage the audience and communicate technical ideas.
• Produce high-impact documentation to support competitive bidding.
• Collaborate with teams to gather insights and validate content.

Skills

Crafting compelling narratives

Advanced proficiency in writing tools

Editing and proofreading skills

Data visualization skills

Proficient in Excel

Education

Bachelor's degree in Communications or related field

Tools

Microsoft Word

Google Docs

Content Management Systems

Tableau

MS Teams

Slack

Job description

Join to apply for the Technical Writer role at NTT DATA Middle East and Africa.

We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

As a Technical Writer, you will craft medium to complex documentation that brings clarity to technical concepts, from instruction manuals and end‑user guides to white papers and specialized product descriptions. You are based in South Africa, working within the NTT Global Cloud Practice to support large global Cloud Advisory, Modernization and Managed Services client bids and engagements in North America, Europe, and the Middle East & Africa.

Key Responsibilities

• Craft compelling narratives that engage the audience and clearly communicate complex technical ideas.
• Develop clear, concise value propositions that emphasize product benefits and demonstrate ROI for customers.
• Produce high‑impact documentation that supports competitive bidding and sales initiatives by showcasing strengths and addressing key decision criteria.
• Collaborate cross‑functionally with internal teams and external stakeholders to gather insights, validate content, and ensure message alignment.
• Conduct thorough research and competitive analysis to inform strategic messaging and market positioning.
• Highlight unique product features and benchmark solutions against competitors to underscore differentiation and superiority.
• Amplify organizational and product strengths through persuasive, audience‑tailored writing.
• Proactively address potential product or messaging gaps by framing challenges constructively and offering viable alternatives.

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Communications or a related field.

Required Experience

• Extensive experience in a similar role within a global IT organization.
• Skilled in crafting compelling narratives that captivate audiences and simplify complex technical concepts.
• Advanced proficiency in writing tools such as Microsoft Word and Google Docs.
• Skilled in editing, proofreading, and revision tools for clarity and accuracy.
• Strong risk communication capabilities for sensitive or complex topics.
• Experience with Content Management Systems (CMS).
• Familiarity with marketing frameworks: AIDA, FAB.
• Ability to craft storyboards and integrate multimedia content effectively.
• Skilled in developing value‑driven messaging and sales enablement content.
• Competent in basic data visualization tools.
• Proficient in Excel and familiar with Tableau for analytical tasks.
• Strong data interpretation skills to support strategic decision‑making.
• Use of industry trend monitoring tools and research databases to inform content.
• Experienced with collaboration platforms: MS Teams, Slack.
• Proficient in project management software for task tracking and delivery.
• Skilled in proposal management tools to support competitive bids.
• Effective cross‑functional collaboration with internal and external stakeholders.

Workplace Type

Hybrid Working – transition over your schedule with the opportunity for both onsite and remote work.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us. Apply today.

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