Beauty Advisor - Clicks Somerset Mall

Clicks Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading beauty retailer located in Cape Town is seeking a passionate Beauty Advisor to deliver exceptional service and knowledgeable advice on beauty products. The role involves driving sales, consulting with customers, and ensuring a high standard of maintenance in the beauty department. Candidates should hold a Grade 12 qualification, with a relevant beauty qualification being desirable. Strong customer orientation and effective communication skills are essential for this position. Join us to help customers look and feel their best!

Qualifications

• Grade 12 qualification is essential.
• Relevant qualification in beauty or skincare is desirable.
• Experience in retail, FMCG, or sales is advantageous.

Responsibilities

• Deliver service excellence and knowledgeable advice on beauty products.
• Consult with customers and fulfill product-based inquiries.
• Drive sales of beauty products through promotions.
• Maintain updated knowledge on beauty products and trends.
• Ensure operational activities and stock management in beauty department are efficient.

Skills

Understanding and application of selling principles

Retail / FMCG background

Customer service excellence

Knowledge of beauty and skincare products

Good communication skills

Engaging and confident

Education

Grade 12

Relevant Beauty / skincare qualification

Job description

Job title: Beauty Advisor - Clicks Somerset Mall

Job location: Western Cape, Cape Town Deadline: November 17,

Introduction

Are you passionate about beauty products and helping people look and feel good?

Are you confident to engage and communicate your knowledge of our beauty products with our customers?

Job description

Job Purpose

To deliver service excellence through the provision of professional and knowledgeable advice on beauty and skincare products, the promotion and effective management of merchandise and general housekeeping in order to build customer loyalty and maximise sales.

Job Objectives

To consult with customers, answer product based questions and advise customers in selecting the best products and services that meet their needs.

To drive and maximise sales of the beauty department through the promotion, cross-selling and up-selling in order to ensure that monthly targets are consistently met.

To monitor sales, regularly evaluate the performance of products and offer suggestions that results in improved product offerings and increased sales.

To maintain updated knowledge on all beauty products, ranges, trends, promotions and events in order to provide the correct information to customers at all times.

To efficiently execute all operational activities within the beauty department, including effective stock management, minimising shrinkage and ensuring a high standard of general housekeeping and administration.

To ensure all in-store visual merchandising, in-store presentation and promotional standards within the beauty department are consistently met.

To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.

To promote the Clicks clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.

To increase profitability and brand loyalty with the customers through the promotion of private label and exclusive products.

To facilitate the brand being the customer's first choice health and beauty retailer by living and driving the company values.

Minimum requirements

Qualifications and Experience

• Essential: Grade 12
• Desirable: Relevant Beauty / skincare qualification
• Desirable: Experience within beauty / skincare / retail / FMCG environment / sales or marketing environment

Skills, Abilities and Job Related Knowledge

• Understanding and application of selling principles
• Retail / FMCG background and understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Knowledge of customer service excellence
• Knowledge of beauty and skincare products
• Results and target driven
• Strong customer orientation
• Good communication skills
• Interpersonal skills
• Engaging and confident

Competencies

• Persuading and influencing
• Relating and Networking
• Delivering Results and Meeting Customer Expectations
• Commercial Thinking
• Following instructions and procedures
• Working with people
• Planning and organisingCoping with Pressures and Setbacks

Apply by

16 November