Barista

Ogilvy South Africa; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A dynamic coffee shop is seeking an enthusiastic Barista to prepare and serve a variety of hot and cold beverages. The ideal candidate will have excellent customer service skills, a passion for coffee, and the ability to work efficiently in a fast-paced environment. Join our supportive team and enjoy employee discounts, professional development opportunities, and comprehensive training.

Benefits

Employee discounts on food and beverages

Opportunities for growth and professional development

Comprehensive training on coffee preparation

Qualifications

• Previous experience as a Barista or in a customer service role preferred.
• Ability to work efficiently in a fast-paced environment.
• Strong attention to detail in beverage preparation.

Responsibilities

• Prepare and serve a variety of beverages accurately and consistently.
• Greet customers warmly and take orders accurately.
• Maintain a clean and organized workstation.

Skills

Excellent customer service

Communication skills

Attention to detail

Basic math skills

Job description

We are seeking an enthusiastic and skilled Barista to join our team. The ideal candidate will be passionate about coffee, dedicated to providing excellent customer service, and able to work efficiently in a fast-paced environment. As a Barista, you will be responsible for preparing and serving a variety of hot and cold beverages, taking orders, handling transactions (preference will be given to people living with disabilities).

Key Responsibilities

• Beverage Preparation:
• Prepare and serve a wide range of coffee, tea, and other beverages accurately and consistently, following established recipes and quality standards
• Operate and maintain espresso machines, grinders, and other brewing equipment.
• Ensure all beverages meet high standards for taste, temperature, and presentation.
• Customer Service Excellence:
• Greet customers warmly, take orders accurately, and process payments using a POS system.
• Provide friendly, attentive, and efficient service.
• Resolve customer complaints or concerns courteously and professionally, escalating issues to management when necessary.
• Create a positive and welcoming experience for every customer.
• Cash Handling & POS Operation:
• Accurately handle cash and credit card transactions.
• Maintain a balanced till throughout your shift.
• Operate the point-of-sale (POS) system efficiently.
• Cleanliness & Maintenance:
• Maintain a clean and organized workstation, coffee bar, and seating area throughout the shift.
• Regularly clean and sanitize equipment, utensils, and serving areas.
• Restock supplies, cups, lids, and ingredients as needed.
• Assist with opening and closing duties, including cleaning, stocking, and preparing for the next shift.
• Product Knowledge:
• Develop a thorough understanding of our coffee beans, roasts, and beverage ingredients.
• Stay informed about new menu items, promotions, and daily specials.
• Teamwork & Communication:
• Collaborate effectively with team members to ensure smooth operations and a positive work environment.
• Communicate clearly with colleagues and management regarding inventory needs, equipment issues, or customer feedback.
• Adhere to all health and safety regulations.

Qualifications

• Experience: Previous experience as a Barista or in a customer service role, preferably in a cafe or restaurant setting, is a plus. (Entry-level candidates with a strong desire to learn are also encouraged to apply!)
• Skills:
• Excellent customer service and communication skills.
• Ability to work efficiently and accurately in a fast-paced environment.
• Strong attention to detail, especially regarding beverage preparation and order accuracy.
• Basic math skills for handling transactions.
• Ability to work independently and as part of a team.
• A positive attitude and a passion for coffee!

Benefits

• Employee discounts on food and beverages.
• Opportunities for growth and professional development within the company.
• A fun, dynamic, and supportive work environment.
• Comprehensive training on coffee preparation and customer service.