Banking Client Care Team Leader

Capitec Bank; Milnerton; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in Milnerton is seeking an energetic team leader to manage a client service team. This role requires 3-5 years of experience in banking or retail, along with strong communication and leadership skills. The ideal candidate should have familiarity with banking policies and processes, and a Grade 12 certificate is essential. Capitec Bank is committed to diversity, and the role may involve regular shifts, including weekends.

Qualifications

• 3-5 years’ experience in banking, retail, finance or client service environment.
• Previous people leadership experience preferred.
• Contact Centre experience is ideal.

Responsibilities

• Manage and lead a team to deliver on operational objectives.
• Ensure exceptional client experience and adherence to policies.
• Implement regulatory requirements and operational processes.

Skills

Communications Skills

Leadership Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Attention to Detail

Planning, organising and coordination skills

Problem solving skills

Analytical Skills

Education

Grade 12 National Certificate / Vocational

A relevant tertiary qualification in Commerce or Management

Job description

A leading banking institution in Milnerton is seeking an energetic team leader to manage a client service team. This role requires 3-5 years of experience in banking or retail, along with strong communication and leadership skills. The ideal candidate should have familiarity with banking policies and processes, and a Grade 12 certificate is essential. Capitec Bank is committed to diversity, and the role may involve regular shifts, including weekends.