Bank Better Champion

Capitec Bank; Rustenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial institution in South Africa is seeking individuals for client service roles. The position requires a Grade 12 National Certificate but no prior experience is necessary. Responsibilities include welcoming clients, coordinating branch flow, and assisting with transactions at ATMs as well as self-service channels. Candidates should possess strong communication and interpersonal skills, and a desire to learn. Ideal applicants will have some background in client service within a banking or retail environment.

Qualifications

• No experience required but must hold a Grade 12 National Certificate.
• Some client service experience within a retail, financial, or banking environment preferred.
• Basic calculations and ability to engage with people essential.

Responsibilities

• Welcome clients and coordinate branch flow for efficient service.
• Assist clients at the ATM and with self-service transactions.
• Gain knowledge and skills required for service consulting.

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship management Skills

Education

Grade 12 National Certificate / Vocational

Job description

Purpose Statement

• To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service and assisting clients at the ATM and to complete transactions on any remote or self-service channels. In doing so, gain the knowledge, skills and experience required for service consulting.

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• Some client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Minimum:

• Basic calculations
• How to engage with people
• Clarity and understanding of own aspirations, being ambitious and keen to learn.

Ideal:

• Knowledge of bank branch environments
• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills

Conditions of Employment

• Clear criminal and credit record
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system