Automotive Service Advisor - Sandton

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Johannesburg is seeking a skilled Service Advisor to enhance customer satisfaction and revenue growth. The ideal candidate must have a minimum of 3 years of experience in a workshop environment, excellent communication skills, and the ability to manage service appointments efficiently. Proficiency in dealership management software is essential. This role offers an opportunity to work in a dynamic environment with a focus on exceptional customer service.

Qualifications

• Minimum 3 years Service Advisor experience in a workshop environment.
• Computer literate (MS Office Suite) and CRM knowledge required.
• Ability to communicate fluently in Afrikaans is a strong advantage.

Responsibilities

• Offer value-added sales to boost revenue and hit sales targets.
• Greet customers promptly and courteously.
• Schedule service appointments and manage the service calendar.

Skills

Strong communication and interpersonal skills

Excellent organizational and time-management abilities

Proficiency with dealership management software

Good technical knowledge of vehicle systems and repairs

Customer-focused with a passion for delivering exceptional service

Problem-solving skills

Ability to work effectively in a fast-paced team-oriented environment

Education

Completed Certificated Service Advisor training

Tools

Automanage

Kerridge

Drive system

Job description

Duties include

• Offer value-added sales to boost revenue and hit sales target
• Gather accurate customer info, follow up on ordered parts, and keep customers updated throughout the day.
• Ensure warranty work complies with manufacturer policies.
• Stick to dealership procedures and franchise standards.
• Confirm payment methods and secure approvals before work begins.
• Keep Work in Progress (WIP) under 30 days and monitor outstanding cash sales.
• Update roadside assistance apps, manage standby job cards, and meet manufacturer standards for time stamps.
• Accurately cost job cards while fostering professional relationships with workshop staff.
• Handle dealer breakdowns promptly and ensure Uptime metrics are met.
• Customer Service :
• Greet customers promptly and courteously.
• Listen to customer concerns and provide accurate information regarding service needs.
• Maintain regular communication with customers during the service process, providing updates and addressing any questions or concerns.
• Service Management :
• Schedule service appointments and manage the service calendar to maximize efficiency.
• Prepare detailed repair orders by describing symptoms, problems, and causes discovered, as well as required repairs and services.
• Coordinate with the workshop team to ensure timely and accurate completion of work.
• Technical Consultation :
• Provide customers with detailed explanations of necessary repairs and maintenance, using clear and non-technical language.
• Advise customers on preventive maintenance and service intervals to promote vehicle longevity and performance.
• Sales and Upselling :
• Identify additional service opportunities and recommend products and services that enhance vehicle performance and customer satisfaction.
• Promote service packages, warranties, and parts to customers.
• Administration :
• Maintain accurate records of all service transactions and customer interactions.
• Ensure Accurate Warranty and Motor Plan capturing on DMS
• Process payments and ensure all financial documentation is completed accurately.
• Handle customer complaints and concerns with professionalism and in accordance with dealership policies.
• Skills & Personal Attributes :
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Proficiency with dealership management software.
• Good technical knowledge of vehicle systems and repairs.
• Customer-focused with a passion for delivering exceptional service.
• Problem-solving skills and the ability to think on your feet.
• High level of integrity and professionalism.
• Ability to work effectively in a fast-paced and team-oriented environment.

Requirements

• Minimum 3 years Service Advisor experience in a workshop environment
• Computer Literate (MS Office Suite) | CRM Knowledge
• Ability to communicate fluently in Afrikaans is a strong advantage.
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• Automanage, Kerridge, Drive system knowledge (Any)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and workshop staff
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record
• Preferably residing in the Northern Suburbs

If your current experience and skillsets tick majority of the job specification boxes, then :

Apply directly now Send your CV to