Automotive Oem - Aftersales Marketing Administrator

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent automotive services company in Johannesburg is seeking a Marketing Specialist to drive insights, customer retention, and aftersales marketing strategies. The ideal candidate must have a relevant marketing qualification, 24 years of marketing experience, and advanced Excel skills. Responsibilities include tracking market trends, supporting product implementations, and running aftersales campaigns. Flexibility for travel and working outside of standard hours is necessary. Join our team and contribute to customer excellence!

Qualifications

• 24 years experience in marketing, preferably within the automotive or service sector.
• Willingness to travel locally (35 nights per month away).
• Flexibility to work outside of standard office hours when required.

Responsibilities

• Track and analyse market and competitor trends.
• Support the implementation of service products tailored to customer needs.
• Establish reliable data collection methods for retention tracking.
• Work with the marketing department to design and execute aftersales campaigns.
• Monitor system usage for efficiency and develop plans to enhance performance.

Skills

Advanced Excel skills

Data analysis

Communication

Presentation abilities

Organisational skills

Analytical skills

Problem-solving skills

Self-starter

Customer service focus

Team collaboration

Education

Relevant Marketing or equivalent Tertiary Qualification

Job description

Duties include

Market Research & Competitor Insights

• Track and analyse market and competitor trends, delivering regular insights to management.
• Identify new opportunities and recommend actionable strategies.

Service Product Planning

• Research and support the implementation of service products tailored to customer needs.
• Collaborate with external vendors to refine product offerings that drive workshop visits.

Customer Retention & Data Management

• Establish reliable data collection methods for retention tracking.
• Analyse customer trends and support the development of loyalty-building initiatives.

Aftersales Marketing & Promotions

• Work with the marketing department to design and execute impactful aftersales campaigns.
• Support seasonal promotions aimed at boosting workshop activity.

System & KPI Management

• Monitor system usage to ensure efficiency and liaise with suppliers for improvements.
• Evaluate KPI results and develop plans to enhance performance across aftersales activities.

Requirements :

• Reporting to the Head of Warranty
• Relevant Marketing or equivalent Tertiary Qualification
• 24 years experience in marketing, preferably within the automotive or service sector
• Advanced Excel and data analysis skills
• Excellent communication and presentation abilities
• Strong organisational, analytical, and problem-solving skills
• Self-starter with the ability to work independently and meet deadlines
• Willingness to travel locally (35 nights per month away)
• Flexibility to work outside of standard office hours when required
• Business-savvy with a passion for customer excellence
• Assertive, results-driven, and detail-oriented
• Confident communicator and effective team collaborator
• Energetic, flexible, and emotionally intelligent
• Integrity, initiative, and a proactive approach
• This role demands strong resilience, the ability to thrive under pressure, and effective self-management in daily challenges while consistently demonstrating commitment, energy, and motivation

If your current experience and skillsets tick majority of the job specification boxes, then :

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