Auto Service Advisor: Customer-First Quotes & Scheduling

Executiveplacements.Com - The Job Portal; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg is looking for a Service Advisor to act as the vital link between customers and the service workshop. Responsibilities include assessing vehicle service needs, providing cost estimates, and maintaining communication with customers throughout the service process. Applicants should have a Grade 12 certificate and automotive experience. Excellent customer service skills are essential. This is a full-time entry-level position.

Qualifications

• 2–5 years' experience as a service advisor in an automotive dealership or workshop.
• Strong knowledge of vehicle components and servicing processes.
• Proficient in service booking and job card systems.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Generate service orders and provide accurate cost estimations.
• Communicate with technicians to ensure timely updates.

Skills

Customer service

Communication skills

Problem-solving

Sales skills

Education

Matric / Grade 12

Technical or automotive qualification

Tools

Kerridge

CDK

Autoline

Job description

A leading automotive service provider in Johannesburg is looking for a Service Advisor to act as the vital link between customers and the service workshop. Responsibilities include assessing vehicle service needs, providing cost estimates, and maintaining communication with customers throughout the service process. Applicants should have a Grade 12 certificate and automotive experience. Excellent customer service skills are essential. This is a full-time entry-level position.