ATM Investigator

iZi Group; Richards Bay; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading security solutions provider in KwaZulu-Natal is seeking an experienced ATM Investigator to efficiently manage ATM incident investigations. The ideal candidate will have at least 3 years of relevant experience in both ATM operations and investigations, and must possess strong communication and time management skills. Key responsibilities include auditing operations, compiling detailed reports, and ensuring adherence to security regulations while supporting client needs. This position requires extensive local traveling and a customer-centric approach.

Qualifications

• Minimum of 3 years relevant experience in ATM operations and Audit.
• Minimum of 3 years of investigations experience.
• Ability to deal with pressure and manage time effectively.

Responsibilities

• Investigate ATM incidents and compile intelligence.
• Ensure adherence to company procedures and standards.
• Conduct regular audits and manage branch assets.

Skills

Communication

Problem solving

Time Management

Customer Centric

Team Leadership

Education

Grade 12

Relevant Tertiary qualification

Job description

G4S Cash Solutions (SA) is a leading provider of integrated cash management solutions with operations in Richardsbay. We are currently seeking a highly organised and efficient ATM Investigator to join our team.

Main Purpose Of Position

The effective investigation of ATM incidents and compiling intelligence to mitigate risk to the organization, accurate reporting on individual cases to build a solid database and identify trends.

KEY PERFORMANCE AREAS & STANDARDS

Operational Adherence: Review audits, remediate findings, manage branch assets (registers, stock control, audits), request footage/info (Body Cam, Cubicle, NCC) for investigations (Devices, Drop safe, Deposita shortages), request ATM client info (Escrow, job cards, CCTV), download/review CCTV (CPC, Body cam, Capitec Cubicle), download/review paperwork, write investigation reports, monitor CAR, Variance Tracker, and War Room for claims, submit/track IAR and FAR reports (G4S Code of Conduct), update drive sheets (Master Investigation, Capitec Device/Drop safe, War room, Polygraphs, etc.), interview involved staff, update reports, upload dockets.

Shared Best Practice: Investigate, share, and implement best practices from other branches.

Client Retention & Customer Service: Maintain SLAs, address deficiencies, monitor service levels, and use products/services aligned with customer needs/risks.

Risk Control (ATM Environment): Ensure adherence to all legislation, Company procedures/standards (H&S, security, personnel, finance, Transport), and Group ROCC compliance. Perform regular self‑assessment audits against Group standards.

Company Image & Brand: Ensure correct branding and maintenance of vehicles, manage employee discipline, and adhere to all company brand guidelines.

Health & Safety: Participate in designing/reviewing/implementing/monitoring annual safety plans (branch/region/national), attend safety forums (meetings, talks), report/discuss incidents at all levels, follow‑up on assigned safety activities, attend training, comply with policies, distribute information, and wear protective clothing.

Minimum Requirements

• A minimum of 3 years relevant in ATM operations and Audit
• A minimum of 3 years of investigations experience with a proven track record of implementation of security measures along with associated policies and procedures is essential.
• Roles include extensive local travelling.
• Grade 12
• Relevant Tertiary qualification
• Ability to deal with pressure / Time Management
• Coaching and mentoring
• Communication
• Customer Centric
• Problem solving and Decision making
• Report Writing
• Risk and security Management
• Team Leadership
• Technology Savvy
• Work standards