Associate Linux Support Engineer

Canonical; Remote; ZAR 500 000 - 700 000; Full time

Job summary

A leading open source software provider is seeking an Associate Linux Support Engineer to support technical needs related to Ubuntu and open source products. The ideal candidate will be hands-on, eager to learn, and passionate about Linux and open source technologies. Responsibilities include triaging complex cloud environments and providing expert support. Join a company that is founder-led and committed to remote work, having a global presence with colleagues in 75+ countries.

Qualifications

• Strong passion for Linux and open source technologies.
• Eagerness to learn and hands-on engineering skills.

Responsibilities

• Triaging complex cloud environments and server issues.
• Providing expert support across the full technical stack.
• Owning and managing cases to resolution.
• Delivering outstanding technical support experience.

Skills

Passion for Linux

Open source technologies

Hands-on engineering skills

Job description

Location: Cape Town, Western Cape, South Africa

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is used widely in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is a pioneer of global distributed collaboration with thousands of colleagues in 75+ countries and very few office‑based roles. We are founder‑led, profitable and growing.

We are hiring an Associate Linux Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products.

About the Role

This role is an opportunity for a hands‑on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical.

Responsibilities

• Triaging complex cloud environments, desktop and server issues, Linux kernel crashes, OS configuration issues and root cause analysis.
• Providing an expert level of support and satisfaction to peer groups and customers across the full technical stack at Canonical (cloud, desktop, IoT).
• Owning and managing cases from problem qualification to full resolution.
• Working on interesting technical problems and delivering outstanding technical support experience.

Requirements

• Strong passion for Linux and open source technologies.
• Eagerness to learn and hands‑on engineering skills.