Associate Client Manager

Sabio Group; Cape Town; Hybrid; ZAR 300,000 - 500,000; Full time

Job summary

A leading technology firm in Cape Town is looking for an Associate Client Manager to manage relationships with long-tail accounts. You will ensure professional service delivery, handle contract renewals, and maintain client records in the CRM. The ideal candidate is organized, has strong communication skills, and a degree related to Business or Sales. This role offers flexible working options and health benefits.

Benefits

Remote/Flexible work

Private health

LinkedIn Learning

Qualifications

• Understanding of B2B commercial sales processes.
• Proven experience in client coordination or sales administration.
• Educated to degree level or equivalent experience.

Responsibilities

• Act as primary contact for long-tail accounts.
• Manage contract renewals and upsell/cross-sell opportunities.
• Maintain accurate client records in CRM.

Skills

Organizational skills

Communication skills

Analytical skills

Time management

Education

Degree in Business, Sales or related

Tools

Salesforce

Microsoft Office Suite

Job description

Overview

Department: Sales

Employment Type: Full Time

Location: Cape Town

Reporting To: Commercial Director - UK Markets

Description

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Associate Client Manager to join our team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business.

Key Responsibilities

• Act as the primary day-to-day contact for long-tail accounts, ensuring consistent and professional service delivery
• Manage contract renewals, extensions, and basic upsell/cross-sell opportunities within assigned accounts.
• Escalate larger opportunities or risks to senior Client Managers.
• Maintain accurate client records and pipeline data within the CRM.

Sales Administration

• Prepare contracts, quotes, purchase orders, and invoices with high accuracy.
• Support the Commercial Sales team in compiling proposals, pricing, and client presentations.
• Coordinate with Finance, Legal, and Operations to ensure compliance with contractual, financial, and operational processes.
• Track and report on renewals, pipeline progress, and sales metrics.

Commercial & Strategic Support

• Qualify and respond to inbound sales enquiries from long-tail clients.
• Provide insights into customer satisfaction, retention risks, and service opportunities.
• Contribute to continuous improvement of sales administration, reporting, and processes.
• Support account planning and commercial governance activities where relevant.

Skills Knowledge and Expertise

Knowledge

• Understanding of B2B commercial sales processes and client lifecycle management.
• Familiarity with order-to-cash workflows, including contracts, invoicing, and renewals.
• Basic knowledge of commercial compliance and risk considerations.

Skills

• Strong organisational and time management skills with the ability to manage multiple accounts and tasks.
• Excellent communication and interpersonal skills for managing client relationships.
• Analytical and detail-oriented approach, ensuring accuracy in sales administration.
• Ability to work both independently and collaboratively within cross-functional teams.

Expertise

• Proven experience in client coordination, account support, or sales administration in a commercial environment.
• Demonstrated capability in managing small accounts and identifying opportunities.

Technologies

• CRM platforms (preferably Salesforce or equivalent).
• Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Contract management or document automation tools.
• Basic familiarity with financial/order processing systems (e.g., ERP).

Qualifications

• Educated to degree level or equivalent experience in Business, Sales, or a related discipline.

Certifications

• Salesforce CRM certification
• Project management or sales administration certifications (e.g., Prince2 Foundation, Sales Operations credentials)

( are advantageous but not essential.)

Benefits

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Remote/Flexible work
• Private health
• LinkedIn Learning
• Plus many more! (Benefits are dependant on your base location.)

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.