Assistant Store Manager

Clicks Group Limited; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retailer is seeking an Assistant Store Manager in Johannesburg to support the efficient operation of the store and enhance service excellence. This role includes driving sales, managing staff performance, and ensuring exceptional customer experiences. Candidates should have at least 2 years of relevant experience in retail management, along with strong financial management skills. A Grade 12 education is essential, while a degree in Retail or Business Management is desirable. Additional training in service excellence will be a plus.

Qualifications

• Minimum 2 years’ experience in an assistant store management role within retail or FMCG.
• Financial management experience including budgets and profit statements.

Responsibilities

• Support Store Manager in ensuring efficient store operation.
• Drive sales and customer loyalty to meet financial targets.
• Execute in-store visual merchandising to align with brand image.
• Manage staff performance and scheduling.
• Achieve customer service initiatives for great customer experience.

Skills

Understanding and application of financial management principles

Retail / FMCG background

Knowledge of customer service excellence

Planning and organising skills

Strong customer orientation

Problem-solving skills

Education

Grade 12 (Maths 50% and English 50%)

Degree in Relevant Retail / Business Management

Job description

Position Summary

Assistant Store Manager - Clicks Parktown Quarter

Location: Johannesburg

Contract: Permanent

Remuneration: Market Related

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

To ensure the achievement of the store’s financial performance by driving and maximising sales through the execution of promotional activities and driving cross‑selling, up‑selling initiatives and superior customer service across the store team.

To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.

To successfully execute in‑store visual merchandising, ensuring the in‑store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.

To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.

To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group’s labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.

To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.

To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.

To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements

Essential: Grade 12 (Maths 50% and English 50%)

Desirable: Degree in Relevant Retail / Business Management

Minimum 2 years’ experience in an assistant store management role within a retail / FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme.

Financial management experience (budgets, profit and loss statements, financial ratios, etc.).

Job Knowledge and Skills Required

• Understanding and application of financial management principles
• Retail / FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and organising
• Delivering results and meeting customer expectations
• Working with people
• Analysing
• Leading and supervising
• Entrepreneurial and commercial thinking
• Coping with pressures and setbacks

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand?

An exciting and challenging opportunity has become available for an Assistant Store Manager.

The successful individual will report to the Store Manager.

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.