Assistant Store Manager

Mambos Storage & Home (Pty) Ltd; Gauteng; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading storage solutions provider in Gauteng is looking for a Store Manager. The role involves supporting store operations, managing a team, and delivering exceptional customer service. Ideal candidates should have over 2 years of retail management experience and demonstrate strong leadership and communication skills. This position offers a vibrant environment to inspire and develop the team while creating organized, stylish living spaces for customers.

Qualifications

• 2+ years in management role at a customer-focused retailer.
• Experience in retail operations and stock management.
• Strong interpersonal skills and teamwork ability.

Responsibilities

• Support store operations and management.
• Manage scheduling, payroll, and team development.
• Deliver exceptional customer service and feedback.

Skills

Leadership

Communication

Organization

Customer service

Problem-solving

Job description

What you'll do

• Embody and communicate Mambo’s values and brand philosophy to customers and teammates alike
• Support the Store Management Team in efficiently running your store's operations within the ever-growing retail landscape
• Manage scheduling, time-off, and payroll for all team members
• Act as the in-store troubleshooting expert for all administrative processes
• Oversee stock management and processes
• Coach our team members through skills development and process trainings
• Provide the absolute best service to each and every customer
• Continually offer direct feedback and support to your teammates on the sales floor and national operations team
• Create an inclusive workplace culture by treating all teammates and customers with respect

Who you are

• Backed by 2+ years in a management role at a customer-focused, operationally excellent retailer
• Previous retail operations experience including administrative tasks and stock management
• Confident leading a team, selling, overseeing operations, and driving sales performance
• Successful holding others (and yourself!) accountable and establishing trust among direct reports
• Exceptionally organized and proactive
• A collaborative team player with strong interpersonal and communication skills
• An out-of-the-box thinker and resourceful problem-solver when faced with challenges
• Able to create and share a compelling vision that inspires and motivates your team
• Flexible and dependable with the ability to work varying schedules, including weekends and special events.

YOU'LL LOVE THIS JOB IF:

• You are ORGANIZED: You are not overwhelmed by the thought of tackling multiple tasks at a time.
• You are RESULTS - ORIENTED: You are a strong seller. You have a bias for action.
• You are a strong COMMUNICATOR: You are a people person, natural leader and collaborate well with others.
• You are PASSIONATE about retail/ customer service: You have a genuine interest and personal passion for delivering excellent customer service.
• You are CURIOUS: You are eager to learn and absorb all things related to Mambo’s products and how to grow our business.

About Us:

Mambo’s mission is to help individuals and households create organized, functional, and stylish living spaces. We provide a comprehensive range of innovative, quality storage and homeware solutions in beautiful stores that offer exceptional customer service and a fun shopping experience. Together we can create and inspire a sense of order and calm, making life easier.

We're constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we've learned that it takes creativity, empathy, and innovation to achieve that goal.