Assistant Room Service Manager (In-Room Dining)

President Hotel; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A luxury hotel in Cape Town is looking for an Assistant Room Service Manager to support all In-Room Dining operations. The successful candidate will ensure high standards in service quality, manage a team during shifts, and maintain operational efficiency. Candidates should have 2-4 years of experience in a similar role and strong communication skills. This position offers opportunities for growth within a supportive team and competitive benefits.

Benefits

Opportunity to grow into a management role

Competitive salary

Employee benefits

Qualifications

• Minimum 2-4 years experience in In-Room Dining or Food Beverage operations within a 4- or 5-star hotel.
• Experience in a supervisory or assistant management role preferred.
• Strong operational understanding of room service procedures.

Responsibilities

• Support and assist in overseeing all In-Room Dining operations.
• Ensure service standards align with the hotel’s luxury positioning.
• Maintain high standards of food presentation and delivery times.

Skills

Operational focus and attention to detail

Calm and organised under pressure

Confident communicator

Strong planning and coordination skills

Guest-focused

Professional presentation

Education

Matric or equivalent qualification

Relevant hospitality or food beverage qualification

Tools

POS systems

Microsoft Office

Job description

Assistant Room Service Manager (In‑Room Dining)

President Hotel • Cape Town, Western Cape / Bantry Bay, Cape Town

The President Hotel offers exceptional guest service that extends beyond our restaurants and public spaces. Our In‑Room Dining operation plays a vital role in delivering seamless, personalised dining experiences to guests in the comfort of their rooms.

Key Responsibilities

• Support and assist in overseeing all In‑Room Dining operations, including 24‑hour room service delivery, order taking, coordination, and dispatch.
• Tray and trolley setup, presentation and collection.
• Operational Leadership: Assist in supervising the In‑Room Dining team during shifts, ensuring service standards align with the hotel’s luxury positioning, supporting staff scheduling, attendance and shift allocation, conducting pre‑shift briefings, and ensuring correct setup, cleanliness and closing procedures.
• Service Quality & Guest Experience: Maintain high standards of food presentation, accuracy and delivery times; be a visible and hands‑on presence during service periods; handle guest feedback and service recovery professionally; liaise closely with Kitchen and Front Office for seamless service delivery.
• Controls & Administration: Monitor stock usage, linen and equipment; assist with stock counts, wastage control and breakage reporting; ensure compliance with health, safety, hygiene and liquor regulations; complete daily checklists, reports and operational handovers.

Minimum Requirements

• Matric or equivalent qualification; relevant hospitality or food beverage qualification advantageous.
• Minimum 2–4 years experience in In‑Room Dining or Food Beverage operations within a 4‑ or 5‑star hotel.
• Experience in a supervisory or assistant management role preferred.
• Strong operational understanding of room service procedures; knowledge of food safety, hygiene standards and liquor legislation.
• Computer literate, including POS systems and Microsoft Office.
• Ability to work shifts, weekends and public holidays.
• CV must be updated before submission.

Key Skills & Attributes

• Strong operational focus and attention to detail.
• Calm and organised under pressure.
• Confident communicator with guests and team members.
• Strong planning, coordination and follow‑up skills.
• Guest‑focused with a commitment to service excellence.
• Professional presentation and conduct.
• Reliable, proactive and solutions‑driven.

Why Work With Us

• Be part of a hotel committed to sincere, memorable hospitality.
• Supportive and professional Food & Beverage leadership team.
• Opportunity to grow into a management role within a luxury hotel.
• Exposure to a diverse international guest profile.
• Competitive salary and employee benefits.

Recruitment is aligned with the company’s Employment Equity Plan.

If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.