Assistant Restaurant Manager - King Williamstown 3

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading food services company in South Africa is seeking an Assistant Restaurant Manager to support the Restaurant General Manager in achieving operational excellence. The successful candidate will participate in a development program aimed at preparing them for future management opportunities. Responsibilities include assisting in training, managing shifts, reporting issues, and maintaining standards of service and safety. This role offers the chance to grow in a dynamic environment.

Responsibilities

• Assist the RGM in achieving restaurant standards.
• Learn to manage shifts according to company policies.
• Understand shift responsibilities and monitor performance.
• Ensure maintenance procedures are followed.
• Forecast and schedule labor effectively.
• Support the RGM in safety and security controls.
• Report on employee relations and customer service issues.
• Assist in implementing training programs for staff.
• Act as a role model demonstrating leadership principles.

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent / s will be part of a development programme aimed at getting them ready for future ARM positions that may arise in the business.

KEY RESPONSIBILITIES

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds / resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage