ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

PTY; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Cape Town is seeking an Assistant Front Office Manager to ensure exceptional guest experiences. The successful candidate will oversee front office staff, handle customer queries, and maintain the reception area. Ideal applicants should possess strong interpersonal skills and prior experience in customer service or office management. This role also involves training staff and managing departmental budgets, offering great opportunities for career growth in the hospitality sector.

Benefits

Career growth opportunities

Qualifications

• Previous customer service and office management experience required.
• Must have excellent communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Support, train, and supervise front office staff.
• Handle customer complaints and special requests.
• Prepare monthly management reports on customer feedback.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Basic accounting skills

Computer skills

Education

High school diploma or associate's degree

Job description

ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

Cape Town, WC, South Africa Career Growth, Hospitality Recruitment

Job Openings ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

About the job ASSISTANT FRONT OFFICE MANAGER *5-STAR LUXURY HOTEL, CAPE TOWN

Career Growth, Hospitlaity Recruitment are looking for a friendly, professional, and customer-oriented Assistant Front Office Manager to join a luxury 5-star hotel in Cape Town team. As the Assistant front office manager, you will make sure that customers and visitors feel welcome and are well looked after. Your role will include overseeing employee schedules, front office staff training, and perform the basic reconciling of receipts.

You need to have good people skills, a professional appearance, and be highly organized to be a successful front office manager. The ideal candidate will have previous customer service and office management experience.

• Supporting, training, and supervising front office staff.
• Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience.
• Handling customer complaints and special requests.
• Scheduling staff shifts and managing other HR-related tasks.
• Maintaining an orderly appearance throughout the reception area.
• Monitoring stock and ordering office supplies, including stationery and information leaflets.
• Preparing monthly management reports on customer feedback, bookings, and cancellations.
• Managing the departmental budget.
• Updating files and records.
• Enforcing all cash-handling, checking, and credit procedures.
• High school diploma or an associate's degree.
• Client services or management experience.
• Great interpersonal and communication skills.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Great computer skills and the ability to learn new skills quickly.