Assistant Branch Manager – Cape Town

Headhunters; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading multinational PPE company seeks a proactive Assistant Branch Manager to support the Branch Manager in Cape Town. This role is ideal for a hands-on leader who thrives in operational environments, focusing on staff supervision, customer relationship management, and daily branch operations. Requirements include a tertiary qualification, over 2 years in management, excellent leadership, and customer service skills. Experience in the PPE industry is advantageous, with proficiency in tools like Excel and Outlook.

Qualifications

• Minimum 2 years’ experience in a management or supervisory role.
• Experience in the PPE industry will be advantageous.

Responsibilities

• Recruit, train, and develop branch staff.
• Resolve escalated customer complaints professionally.
• Oversee daily branch operations and workflows.

Skills

Customer service

Leadership

Attention to detail

Analytical skills

Team coordination

Verbal communication

Written communication

Education

Tertiary qualification or equivalent relevant work experience

Tools

Excel

Outlook

Job description

Our client, a well-established multinational PPE company, is seeking to appoint a proactive and capable Assistant Branch Manager to support and work closely alongside the Branch Manager at their Maitlandbranch.

This role is ideal for a hands-on leader who thrives in a fast-paced operational environment and is confident managing people, customers, and daily branch operations.

Requirements:

• Tertiary qualification or equivalent relevant work experience.

• Minimum 2 years’ experience in a management or supervisory role.

• Well-developed customer service skills.

• Strong leadership and people-management abilities.

• Excellent attention to detail and organisational skills.

• Effective delegation and team coordination skills.

• Demonstrated analytical and problem-solving abilities.

• Strong report writing and numerical skills.

• Proficient in computer applications such as Excel, Outlook, and other relevant software.

• Excellent verbal and written communication skills.

• Experience in the PPE industry will be advantageous.

Key Responsibilities (include but are not limited to):

1. Staff Supervision & Development:

   • Recruit, train, coach, and schedule branch staff.

   • Monitor performance, conduct reviews, and ensure adequate staffing coverage at all times.

   • Coordinate ongoing training and development initiatives, including booking training sessions and hosting regular update meetings.

   • Liaise with the HR department to resolve staffing matters and onboard new employees.

2. Customer Service & Relationship Management:

   • Resolve escalated and complex customer complaints professionally.

   • Provide expert product and service support.

   • Build and maintain strong customer relationships to ensure satisfaction and retention.

3. Operations Management:

   • Oversee daily branch operations and workflows.

   • Manage opening and closing procedures in line with company and regulatory requirements.

   • Ensure work is carried out efficiently and to company standards.

4. Sales Support & Performance:

   • Support the Branch Manager in sales initiatives and growth strategies.

   • Monitor KPIs and assist in achieving branch targets.

5. Compliance, Maintenance & Security:

   • Ensure compliance with company policies, regulatory guidance, and operational standards.

   • Act as an emergency contact when required.

   • Coordinate branch maintenance, upgrades, and equipment servicing.

6. Reporting & Leadership:

   • Ensure accurate and timely reporting to the Branch Manager.

   • Step in as Acting Branch Manager during absences when required.