ASD Support Consultant Sales

Motus Corporation; Gauteng; On-site; ZAR 300,000 - 400,000; Full time

Job description

Overview

This role’s core function is to support the business in regard to Aftersales functionality within the IMS / DMS. Knowledge transfer to team members.

Responsibilities

• Daily system checks (Early Morning)
• IMS & DMS system application support to customers
• Daily time management and call resolutions
• Regular management feedback on all areas of work
• Customer support via telephone
• Be alert to logs and escalate same problem tickets timeously
• P1 tickets - immediate assistance and escalation where required
• Responsible for follow up on ageing tickets
• Attention to detail of tickets including correct signed off forms
• Follow policies and procedures in place by management
• Escalation and re-allocation of tickets to other departments via Team Leader
• Escalation of tickets to Vendors via Team Leader
• Should be able to work under pressure according to deadlines
• Offer assistance to colleagues
• Promote team culture
• Monthly and weekly price files
• Labour rate updates
• Stock take management
• Possible site visits from time to time without impact on tickets
• Cross train and upskill peers
• Training business users when required