Area Manager

Ecowize - Southern Africa; Wes-Kaap; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading cleaning services company in Cape Town is seeking an experienced Area Manager to oversee cleaning operations across the Western Cape region. The role requires a strong leader with a passion for operations and customer management. Responsibilities include driving operational excellence, maintaining relationships with clients, and ensuring compliance with health and safety standards. Join a team that focuses on empowering individuals and achieving excellent service outcomes.

Qualifications

• Proven leadership skills with a focus on team development.
• Experience in managing customer relations in a service environment.
• Strong ability to drive operational excellence and compliance with safety standards.

Responsibilities

• Oversee cleaning operations around Cape Town.
• Ensure profitability and compliance across all sites in the portfolio.
• Lead and coach Site Managers for excellent service delivery.

Skills

Leadership

Key account management

Customer service

Operational problem-solving

Hygiene and safety compliance

Job description

Ecowize is looking for a skilled and competent Area Manager to join the Ecowize Group to oversee cleaning operations around Cape Town, Western Cape. If you are a natural leader and you have a passion for operations combined with key account management, this is the role for you.

The purpose of this role is to ensure the profitability of all sites within the portfolio by managing risks and identifying opportunities as the key account manager, as well as instilling customer centricity through regular, meaningful interactions. Part of the purpose is also to ensure compliance in terms of Health and Food Safety, operational stability, and people development.

High-level Objectives

• Drive Operational Excellence through regular, meaningful interactions to drive an inclusive partnership with each customer.
• Ensuring that all sites take the necessary actions and ensure training interventions to prevent damages and maintain facilities, equipment, and machinery.
• People Focus on empowering, developing and motivating teams and individuals to perform at their best. Ensure continuous development for yourself and team.
• Food Safety Focus in ensuring that all sites take the necessary actions and ensure training interventions are taken to eliminate food safety risks.

Main Responsibilities

• Maintain and build strong relationships with new and existing customers.
• Plan and execute business strategy to grow Ecowize Footprint in this region.
• Generate leads for possible new business opportunities and communicate leads to Business Development Manager.

Job Specification

• Attend monthly meetings to discuss all aspects of the site such as progress reports, client feedback and team performance, aggregate hygiene reports, and budgets.
• Use information obtained at the site to complete inspections, micros, audits, and customer feedback.
• Conduct and report meetings with Teams.
• Responsible for all portfolio operational activities, including operational problem-solving.
• Lead & manage Site Managers, who in turn must manage their teams in order to produce a food-safe portfolio, daily.
• Enforce a hygienic & safe working environment, with compliance to all statutory safety regulations.
• Manage individual and team performance of HR Resource, and coach & develop Site Managers.
• Manage and achieve the Portfolio Financial Budget.
• Adhere to and promote the Company Value System by compliance with the Ecowize Way.